Manager Engineer
Resume:
MARK J. SMITH
San Antonio, Texas ****8
abjqbf@r.postjobfree.com
Seeking full-time employment
PROFILE
** ***** ********** ** ******* technical fields with additional
expertise in management, training and sales. Experienced in
Information Technology, Microwave Communication Transmission,
Telecommunications and Non-Destructive Testing. Take great pride
in work and enjoy challenging environments. Willing to work hard
and extremely dependable.
SKILL SET
o Outstanding analytical / problem-solving skills; able to make
swift, sound judgments.
o Able to adjust to a rapidly changing environment
o Good organization skills to balance and prioritize work; able to
effectively multitask
o Excellent communication skills; able to communicate with
support personnel, customers, and management; good team player
o Ability to work independently with limited supervision
o Able to set short and long term priorities
o Strong interpersonal skills; professional and courteous
o Strong knowledge of Microsoft software including Windows 95 thru
Vista, Office (including Word, Excel, Outlook, and PowerPoint)
and many other applications & reporting software
o Proficient at reading and comprehending schematic drawings
WORK HISTORY
Oct 2007 - Present Ondamax Inc.
San Antonio, Texas Part-Time IT Sub-Contractor
Perform on-site IT services, including the design,
installation, configuration and maintenance of PC and Mac
servers, workstations, including desktops and laptops,
networking equipment and printers. Installed and maintained
Dell multi-blade servers, workstations, printers and
associated networking equipment. Included Microsoft Server
2003 with Active Directory, SQL Database, Sharepoint,
multiple portals/websites, Apex Summit Accounting Software,
network security and disaster recovery services. Perform on-
site troubleshooting and repair of PC and Mac desktop and
laptop hardware and software. Install and maintain multiple
Panasonic hybrid telephone systems. Perform on-site service
of LAN/WAN wired and wireless networks including routers,
switches and access points. Install and maintain several
Point of Sale systems primarily in the food service
industry. Provide training and support for customers.
Maintain repair logs, trouble tickets and inventory.
Provide installation and support for Info Capture Software
/ Hardware systems to multiple branch locations around
South/Central Texas for IBC Bank.
Jun2002 - Oct 2007 Interrawave, Inc.
San Antonio, Texas Small Business Owner
Managed small business of custom designed and manufactured
wireless Internet products and applications which allowed
cable companies to be more competitive and gain additional
market share. Experienced with Cable HFC Networks, Wi-Fi
Point-to-Point and Multi-Point, and Hotspot technologies.
Implemented and supervised product development, refinement
and improvements. Drafted modifications for product sub-
systems. Supervised creation of various application
software packages based on Linux. Engaged outside
manufacturing company for device production. Created
quality control procedures. Developed training material and
managed training staff. Trained customers both in the field
and in our facilities. Awarded 3 utility patents.
Mar 1990 - Jun 2002 Computer Dynamics
San Antonio, Texas IT Manager
Managed service and support staff. Developed and secured
Premier Partnerships with Microsoft, IBM, Cisco, HP/Compaq,
Apple, Xiotech, Panasonic, and others. Built a culture of
service excellence within the organization. Implemented an
extensive range of LAN/WAN technologies and services for
clients. Directed projects, personnel, communications, user
support functions and resources to meet customer needs.
Supervised the design and build-out of several Operator
Call Centers in 3 states. Software installation and
maintenance experience for a variety of settings that
included communications, security, engineering, scientific,
medical, petroleum, and legal. Coordinated with sales and
marketing departments. Analyzed, logged, tracked and
resolved complex software/hardware matters pertaining to
networking connectivity, printers, servers, and
applications. Coordinated hardware/software installations
and upgrades. Organized and monitored troubleshooting
guidelines to isolate and diagnose common system problems.
Delivered technology training, education and mentoring to
staff and clients. Installation, repair and maintenance of
several brands of PBX and Hybrid key systems (Mitel,
Panasonic, Toshiba, etc). CAT3 thru CAT6 termination
experience.
Sep 1988 - Mar 1990 CompuAdd
San Antonio, Texas Corporate Account Manager
Corporate Account Manager for B2B outside sales of server,
workstation, networking and software products. Delivered,
set-up and configured workstations and printers.
Apr 1986 - Sep 1988 Businessland
San Antonio, Texas Service Manager
Responsible for managing the service department and
technical staff. Broad knowledge of PC and Apple hardware,
software, and networking products. Attended hardware and
software training courses to stay up-to-date on necessary
certifications. Major brands included IBM, Compaq, Apple,
Microsoft and Novell.
Oct 1982 - Jul 1986 Harris Corporation, Farinon Division
San Carlos, California RF Field Engineer - EF&I
Responsible for the installation, turn-up, testing and
training of microwave communications systems within the
United States. Largest project (9 months) managed was for
Montana Power Company. Other projects included Alaska
Pipeline, General Electric, and ARCO. Organized the
transfer and training of several product lines from the
corporate facility in California to the manufacturing plant
in San Antonio. Proficient in the use of test equipment
such as spectrum analyzers, BERT's, power meters,
oscilloscopes, and link analyzers. Performed path
alignments and conducted end-to-end tests. Performed
frequency sweeps, antenna alignment, and working with
waveguides, circulators, attenuators, and the familiarity
of battery backup systems and generators. Experience with
DS1 and DS3 networks. Worked with systems covering
frequencies ranging from 1 GHz to 18 GHz. Familiar with
digital mux's, patch panels, E & M circuits, ring
generators, coax and fiber cabling.
1980 - 1982 William B. Wilson Manufacturing Company
San Antonio, Texas Field Service Engineer
Field repair, maintenance and training at customers site of
custom manufactured non-destructive test equipment for
petroleum industry. Included electronic, electro-
mechanical, pneumatic, gamma ray detection, magnetic flux,
generators, galvanometers and hydraulic systems. Proficient
in the use of test equipment such as oscilloscopes,
function generators, frequency counters, electronic volt
meters, soldering and de-soldering equipment, etc. Read and
interpret complex electrical/electronic schematics. Worked
with radioactive cesium.
EDUCATION
BELL & HOWELL INSTITUTE OF TECHNOLOGY
1973-1975
San Antonio, Texas
AA Graduate in Electronic Theory
SOUTHWEST TEXAS STATE UNIVERSITY 1972-
1973
San Marcos, Texas
Undergraduate Studies
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