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Manager Engineer

Location:
San Antonio, TX, 78248
Posted:
October 11, 2010

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Resume:

MARK J. SMITH

**** *****

San Antonio, Texas ****8

210-***-****

abjqbf@r.postjobfree.com

Seeking full-time employment

PROFILE

** ***** ********** ** ******* technical fields with additional

expertise in management, training and sales. Experienced in

Information Technology, Microwave Communication Transmission,

Telecommunications and Non-Destructive Testing. Take great pride

in work and enjoy challenging environments. Willing to work hard

and extremely dependable.

SKILL SET

o Outstanding analytical / problem-solving skills; able to make

swift, sound judgments.

o Able to adjust to a rapidly changing environment

o Good organization skills to balance and prioritize work; able to

effectively multitask

o Excellent communication skills; able to communicate with

support personnel, customers, and management; good team player

o Ability to work independently with limited supervision

o Able to set short and long term priorities

o Strong interpersonal skills; professional and courteous

o Strong knowledge of Microsoft software including Windows 95 thru

Vista, Office (including Word, Excel, Outlook, and PowerPoint)

and many other applications & reporting software

o Proficient at reading and comprehending schematic drawings

WORK HISTORY

Oct 2007 - Present Ondamax Inc.

San Antonio, Texas Part-Time IT Sub-Contractor

Perform on-site IT services, including the design,

installation, configuration and maintenance of PC and Mac

servers, workstations, including desktops and laptops,

networking equipment and printers. Installed and maintained

Dell multi-blade servers, workstations, printers and

associated networking equipment. Included Microsoft Server

2003 with Active Directory, SQL Database, Sharepoint,

multiple portals/websites, Apex Summit Accounting Software,

network security and disaster recovery services. Perform on-

site troubleshooting and repair of PC and Mac desktop and

laptop hardware and software. Install and maintain multiple

Panasonic hybrid telephone systems. Perform on-site service

of LAN/WAN wired and wireless networks including routers,

switches and access points. Install and maintain several

Point of Sale systems primarily in the food service

industry. Provide training and support for customers.

Maintain repair logs, trouble tickets and inventory.

Provide installation and support for Info Capture Software

/ Hardware systems to multiple branch locations around

South/Central Texas for IBC Bank.

Jun2002 - Oct 2007 Interrawave, Inc.

San Antonio, Texas Small Business Owner

Managed small business of custom designed and manufactured

wireless Internet products and applications which allowed

cable companies to be more competitive and gain additional

market share. Experienced with Cable HFC Networks, Wi-Fi

Point-to-Point and Multi-Point, and Hotspot technologies.

Implemented and supervised product development, refinement

and improvements. Drafted modifications for product sub-

systems. Supervised creation of various application

software packages based on Linux. Engaged outside

manufacturing company for device production. Created

quality control procedures. Developed training material and

managed training staff. Trained customers both in the field

and in our facilities. Awarded 3 utility patents.

Mar 1990 - Jun 2002 Computer Dynamics

San Antonio, Texas IT Manager

Managed service and support staff. Developed and secured

Premier Partnerships with Microsoft, IBM, Cisco, HP/Compaq,

Apple, Xiotech, Panasonic, and others. Built a culture of

service excellence within the organization. Implemented an

extensive range of LAN/WAN technologies and services for

clients. Directed projects, personnel, communications, user

support functions and resources to meet customer needs.

Supervised the design and build-out of several Operator

Call Centers in 3 states. Software installation and

maintenance experience for a variety of settings that

included communications, security, engineering, scientific,

medical, petroleum, and legal. Coordinated with sales and

marketing departments. Analyzed, logged, tracked and

resolved complex software/hardware matters pertaining to

networking connectivity, printers, servers, and

applications. Coordinated hardware/software installations

and upgrades. Organized and monitored troubleshooting

guidelines to isolate and diagnose common system problems.

Delivered technology training, education and mentoring to

staff and clients. Installation, repair and maintenance of

several brands of PBX and Hybrid key systems (Mitel,

Panasonic, Toshiba, etc). CAT3 thru CAT6 termination

experience.

Sep 1988 - Mar 1990 CompuAdd

San Antonio, Texas Corporate Account Manager

Corporate Account Manager for B2B outside sales of server,

workstation, networking and software products. Delivered,

set-up and configured workstations and printers.

Apr 1986 - Sep 1988 Businessland

San Antonio, Texas Service Manager

Responsible for managing the service department and

technical staff. Broad knowledge of PC and Apple hardware,

software, and networking products. Attended hardware and

software training courses to stay up-to-date on necessary

certifications. Major brands included IBM, Compaq, Apple,

Microsoft and Novell.

Oct 1982 - Jul 1986 Harris Corporation, Farinon Division

San Carlos, California RF Field Engineer - EF&I

Responsible for the installation, turn-up, testing and

training of microwave communications systems within the

United States. Largest project (9 months) managed was for

Montana Power Company. Other projects included Alaska

Pipeline, General Electric, and ARCO. Organized the

transfer and training of several product lines from the

corporate facility in California to the manufacturing plant

in San Antonio. Proficient in the use of test equipment

such as spectrum analyzers, BERT's, power meters,

oscilloscopes, and link analyzers. Performed path

alignments and conducted end-to-end tests. Performed

frequency sweeps, antenna alignment, and working with

waveguides, circulators, attenuators, and the familiarity

of battery backup systems and generators. Experience with

DS1 and DS3 networks. Worked with systems covering

frequencies ranging from 1 GHz to 18 GHz. Familiar with

digital mux's, patch panels, E & M circuits, ring

generators, coax and fiber cabling.

1980 - 1982 William B. Wilson Manufacturing Company

San Antonio, Texas Field Service Engineer

Field repair, maintenance and training at customers site of

custom manufactured non-destructive test equipment for

petroleum industry. Included electronic, electro-

mechanical, pneumatic, gamma ray detection, magnetic flux,

generators, galvanometers and hydraulic systems. Proficient

in the use of test equipment such as oscilloscopes,

function generators, frequency counters, electronic volt

meters, soldering and de-soldering equipment, etc. Read and

interpret complex electrical/electronic schematics. Worked

with radioactive cesium.

EDUCATION

BELL & HOWELL INSTITUTE OF TECHNOLOGY

1973-1975

San Antonio, Texas

AA Graduate in Electronic Theory

SOUTHWEST TEXAS STATE UNIVERSITY 1972-

1973

San Marcos, Texas

Undergraduate Studies



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