Customer Service Manager
Resume:
Patrick C. Wall
Clearwater, FL 33765
Email: abjq97@r.postjobfree.com
OBJECTIVE
To obtain long term employment in a "Team" environment where my knowledge and
skills are a positive asset to the work place. To take on new challenges with
ease and absorb new and pertinent information relevant to the business world.
QUALIFICATIONS
AS9100 Certified Strong Customer Service Skills
Impressive Organizational Skills Supervisory Experience
Professional Mannerism Excellent Conflict Resolution
abilities
Works well independently & with
others
COMPUTER SKILLS
Windows 98, XP Excel Spread Sheets
Microsoft Word/Microsoft Power Point
Office
Internet Research
EXPERIENCE
Jormac Aerospace
Quality Assurance Tech January 2009 - October 2009
Tracked and maintained calibration records. Coordinated and
supervised outside Calibration Company for annual tool calibration
requirements.
Familiar with the ERP Manufacturing/Inventory Computer System.
Responsible for departmental records. Distributed required reports
and records to proper departments.
Tracked and verified the receiving inspection reports.
Performed all stress testing for composite panels, completed
required inspections and reports.
Verified proper internal drawings and procedures were released to the
QA department in a timely manner.
Responsible for writing required work instructions for the
Quality Department's personnel.
KB Toys
Assistant Store Manager, Countryside Mall, Clearwater, August 2008 to January
FL 2009
Familiar with shipping and receiving procedures.
Organize and maintain stock.
Practice exemplary customer service.
Responsible for submitting the weekly payroll to district
management
Assigned staff schedules to cover headquarters allotment of weekly
allowed hours.
Compute store receipts, complete daily reports, and make bank
deposits.
Responsible for open/close store procedures.
Responsible for managing part time associates including
assigning duties, monitoring attendance and mentoring in store
policies and procedure.
Accuracy in all cash transaction and prove associates
cash drawers.
The Service Team
Home D cor Specialist, Corporate Headquarters, August 2007 to
Savannah, GA February 2008
Responsible for maintaining displays, ordering new
displays and down-stocking when needed.
Initiate and maintain an excellent rapport with the
Lowe's stores management team in my designated
territory.
Required reports sent to district manager were always
completed in a timely and accurate fashion.
Complete display resets when needed.
EDUCATION
Everest University August 2003 to April 2008
Clearwater, FL
Bachelor of Science Degree - Business
Management
Associates Degree - Science & Business
Administration
Dunedin High School Graduated 2003
Dunedin, FL
* References available upon request
Contact this candidate