Customer Service Data Entry

**** ***** ******

Colorado Springs, CO ***** Phone 719-***-****

*************@*******.*** Frances Medina

Employment May 06' - January 07

History Current Inc.

**** *. ******* ****

Colorado Springs, CO 80920

Position: Editorial Web Content Analyst

Supervisor: Christine Aylor

Primary Duties: Input and format data for

electronic databases, performed quality assurance

tasks, strong analytical skills, met strict

deadlines.

February 06' - April 06'

Classic Homes of Colorado Springs

6385 Corporate Dr, Ste 200

Colorado Springs, CO 80919

Position: AP Clerk

Supervisor: Velda Maw

Primary Duties: AP/AR Clerk, distributed monthly

reports to varies departments, attention to detail,

met time sensitive deadlines.

May 04' - January 06'

Tech for Less

4825 Centennial Blvd.

Colorado Springs, CO 80919

Supervisor: Karen Thompson

Jun 05 - Jan 06 Order

Supervisor

Nov 04 - May 05 Order Entry,

Assisting Admin, Customer

Service.

May 04 - Nov 04 Receptionist

w/Admin duties, Invoicing

Duties: Data entry, answering multi-phone lines,

customer service via one on one, phone and email,

assisting administration with varies duties

including marketing research, invoicing, processing

payments.

December 98' - April 04'

Walter Drake Catalog Company

Edison Ave, Colorado Spgs, CO 80915

Lead: Toni Ruiz

Dec. 2002 - April 2004 Web New Orders

Editor/AP/AR

Assisted Marketing

Supervisor: Jan Smith

(Company sold and relocated to NV and CT)

Dec. 1998 - Dec. 2002 Order Analyst/CS

Clerical Support

Customer Service

Return/Inventory Inspector

Lead: Karen Mitchell/Toni Ruiz

Sept. 1998 - Dec. 1998 Data Entry

Lead/Supervisor

Supervisor: Jan Smith

(Dept. eliminated and was relocated to Michigan,

everyone reapplied for new positions throughout the

plant)

July 1998 - Aug. 1998 Data Entry Operator

Lead: Karen Mitchell

Duties: File transfers via network, data entry,

processing orders, invoicing, processing and

posting payments, quality control, maintained

accounts, training, customer service via phone and

email, filing, Assisted marketing when needed.

June 81' - December 82'

City of Carlsbad Purchasing Dept.

101 Halageno St., Carlsbad NM 88220

June 1981 - Dec. 1982 Purchasing Dept.

Assistant

Supervisor: Dorothy Parker

Duties: Processing company payments, balancing

statements, issued purchase orders, mail

distribution, city inventory,

Qualifications

Data Entry 70+ WPM, performed file transfers via

network, computer generated/worked daily reports

A/R, A/P, maintained strict quality checks

(accuracy and security) on all orders and

confidentiality of all documents; maintained varies

databases, met aggressive production standards,

mail distribution, met deadlines (daily and long

term); Balancing of correspondences and statements,

filing, Microsoft Office (Quicken, Word, Excel,

Access, Outlook), established/maintained Inventory,

Customer Service via email/phone. Issued purchase

orders.

Knowledge of Copier, 10-key, Dictaphone, fax, scanner, word

Office Equipment processor, office computer, shredder, multi-phone

system including a switchboard, card processor,

check processor.

Education

High School Honors Graduate

Member of OEA (Office Education Association), OCE

(Office Cooperative Education)

Interests Reading, Crafts, Cross Word Puzzles, Family

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