**** ***** ****** ******* #214-***-****

#*** ** ***** @

McKinney, Texas karen.sebastian@hotmail

***** .***

Karen S. Sebastian

Overview A highly motivated A/R, A/P, Collections, Human

Resources, Payroll, Training, and Management

professional with a verifiable record of

accomplishment spanning over ten years. Highly

creative, recognized as a results-oriented and

solution-focused individual.

Experience February 24, 2009 - October 16, 2009 The

Lamination Center - Plano, TX

Supervisor - Grant Johnson - Contact #469-***-****

Office Manager

Invoicing, Accounts Receivables, Financial Reports

and Tracking, using Quickbooks, Soft Collections

Payroll and Time Management

Human Resource Functions, New Hires

Incoming and outgoing calls, Customer Issues

April 21, 2008 - August 4, 2008 Collin

Oaks Assisted Living - Plano, TX

Supervisor - Sandy McGee - Contact #214-***-****

Business Office Director

Payroll and Time Management /Scheduling of Employees

Financial, Resident, and Medicaid Reports / Tracking

Human Resource Functions, New Hires, Resident Intake

Dec. 27, 2006 - March 26, 2008 David McDavid Honda

of Frisco - Frisco, Texas

Supervisor - Chuck Cooper - Contact #972-***-****

Customer Support Administrator / Customer Relations

. Trained new associates for all aspects of the

Service Department.

. Tracked and handled all reports for Customer

appointments, Customer Service Surveys, and Loaner

Vehicles.

Contacted all customers in reference to their survey

responses. Handled all escalated issues with

customers. Positive and/or negative.

(Sebastian-Conti Nov. 4, 2003 - Dec. 15, 2006 Honda Financial

nued) Services Irving, Texas

Supervisor - Abigail Wright - Fax #310-***-****

Senior Customer Accounts Representative

. Handled escalated team calls

. Trained new associates that were assigned to my

team.

. Assisted Customers with finding appropriate

alternatives to their

financial challenges.

. Controlled and tracked company expenses / losses

/ repossessions.

1999 - 2003 Quality Doors, Inc Cedar Hill, Texas

Supervisor - Randy Hicks #469-***-****

National Sales / Marketing / Advertising Trainer and

Coordinator

. Trained all National Sales Staff of over 150

external and 12 internal, and hundreds of Home Store

personnel.

. Recorded and tracked all sales calls and Installed

Merchandiser Displays in the Home Stores for each

staff member and store location.

. Created and tracked all Merchandiser Display

inventory / parts.

. Handled all photography and layouts of each

Merchandiser Display and Literature.

. Created and Edited all Literature and Photos that

are still currently used in the Merchandiser

Displays in the Home Stores.

. Worked with Advertising agency in reference to all

printing and layouts of the Literature and

Merchandiser Displays.

. Created, Planned, and Maintained all National

Sales Meetings and Events.

1996 - 1998 Joe P. Hill, Inc. DeSoto, Texas

Supervisor - Joe P. Hill and/or Nancy Hill

#972-***-****

Executive Assistant

. Assisted main company executives with schedules,

meetings, projects, and printed materials.

. Answered and screened all incoming calls to

executives and employees.

. Prepared and scheduled all conference calls,

meetings, reports, and any needed information for

executives throughout the day.

. Built and kept personnel and project databases.

. Assisted / Trained with Payroll Manager / Office

Manager for future dealings with Professionals and

Executives.

Education 1996 - 1997 Mountainview College Duncanville, Texas

. Business Management and Microsoft Office Classes

. Graduation Equivalence Diploma - Desoto High

School - DeSoto, Texas

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