Customer Service Training
Resume:
Kamilah R Evans
Waynesboro, Georgia 30830
Home: (706) –437-1862
Cell: (706) – 399-1941
Email: **************@*****.***
Objective
• To obtain a Leadership Position in a Military Child Development Center this could allow me to
demonstrate leadership and multi tasking abilities and would allow me to grow professionally.
Skills
• Good written and verbal communication skills. Use proper grammar and have a good speaking voice.
Able to get along well with co-workers and accept supervision. Willing to try new things and am
interested in improving efficiency on assigned tasks. Coordinate and perform a range of staff as well
as operational support activities. I am able to analyze adult/participant ratio sheets to ensure proper
staffing. Ensures children and youth are appropriately supervised, conduct parent orientations,
answer phone calls and handle emergencies if and when they occur. Provide
administrative/secretarial support for the department/division such as answering telephones, assisting
visitors, and resolving and referring a range of administrative problems and inquiries. Operate
personal computer to compose and edit correspondence and memoranda from dictation, verbal
direction, and from knowledge of established department/division policies; prepare, transcribe,
compose, type, edit, and distribute agendas and minutes of meetings.
Experience
Fort Gordon Child Development Center, Augusta, GA
(07/07/09 – Present)
Lead Child and Youth Program Assistant
• Maintain control of and account for the whereabouts and safety of children and youth. Help establish
an environment, which promotes positive child and youth interactions with other children, youth and
adults. Scheduled and conducted quarterly parent teacher conferences. Help prepare, arrange and
maintain indoor and outdoor activity areas and materials to accommodate the daily schedule. Plan
and implement lesson plans and develop a list of needed supplies and equipment. Interact with
children and youth using approved guidance and techniques. Interact professionally with staff
members, parents and Command. I worked with team members to prepare, arrange, and maintain
indoor and outdoor activity areas. I reorganized and set up infant environment to meet current
NAEYC Standards to obtain reaccreditation. My classroom was rated a model classroom by NAEYC
TAV Son Turner and was complimented by Mrs. Mary Crowder our CYSS Coordinator upon her
most recent inspection of the facility June 2010.
Childcare Network, Arden, NC
(11/20/2006 - 2/27/2009)
Lead Pre-K Teacher
• I prepared and implemented the weekly lesson plans using curriculum contracted by High Reach
Learning. Oversee and directed the daily preparation and maintenance of the classroom area.
Maintained and prepared evaluation and observation records of the children in the classroom for
teacher/parent conferences. Planned developmentally appropriate activities for the children in
conjunction with the assistant teacher.
• Arranged a plan for an environment that the best meets the individual child's developmental needs.
Assisted children with meeting physical needs. Contributed equally in the housekeeping tasks. I
attend all staff meetings and required or recommended training programs and conferences.
Participated in professional organizations that work toward the improvement of early childhood
education and perform other duties as needed or assigned. Nurtured and cared for children who have
not yet entered formal schooling and also work with older children in before- and after-school
situations. Helped children explore individual interests, develop talents and independence, build self-
esteem, and learn how to get along with others.
Kitzingen Child Development Center, Kitzingen, Germany
(04/08/2003 - 05/06/2006)
Lead Child and Youth Program Assistant
• Formerly served as the lead in the Toddler room. Supervise and instruct lower level staff in daily
activities. Mentored and trained entry level, skill level, and target level staff. Maintain control of and
account for the whereabouts and safety of children and youth. In the absence of Center Director and
Assistant Director, I have acted as Manager on Duty during manager lunches and or staff meetings.
Duties included are: Monitors and analyzes adult/participant ratio sheets to ensure proper staffing.
Ensures children and youth are appropriately supervised, conduct parent orientations, answer phone
calls and handle emergencies if and when they occur. Help establish an environment, which promotes
positive child and youth interactions with other children, youth and adults. Help prepare, arrange and
maintain indoor and outdoor activity areas and materials to accommodate the daily schedule. Plan
and implement lesson plans and develop a list of needed supplies and equipment. Interact with
children and youth using approved guidance and techniques. Interact professionally with staff
members, parents and Command.
U. S. Army Reserve, Augusta, GA
(11/18/1998 - 06/19/2006)
Personnel Services Specialist
• Performed a variety of difficult clerical tasks and other personnel-related work which involves the
application of Merit System rules, regulations and procedures to a variety of situations. In the central
personnel agency work is characterized by extensive responsibility in a specialized area of the unit’s
personnel section. The Personnel Division, examined personnel transactions submitted by appointing
authorities to insure compliance with rules and regulations; discusses routine discrepancies with
appropriate contact in the user-agency personnel office; brings to the attention of a superior problems
involving specialized interpretations of the law or rules of the United States Army.
Education
Bachelor of Arts in Education
University of Phoenix, Phoenix, AZ
(06/17/2008 - Still Attending)
GPA: 3.33 Semester Hours: 84
Associate in Business
University of Phoenix, Phoenix, AZ
(09/18/2006 - 5/26/2008)
GPA: 3.62
High School Diploma
Burke County High School, Waynesboro, GA
(8/15/93 – 6/7/97)
GPA: 3.2
Child Development Associate (CDA)
NAEYC Accredited
Awarded on 8 July 2005
Renewed 1 July 2008
Additional Training
• CERTIFIED MANUFACTURING SPECIALIST-09/14/2000
• ADMIN MEDS/COMMUNICABLE TRAINING-07/12/2009
• CHILD ABUSE UPDATE TRAINING-07/16/09
• FIRE SAFETY TRAINING-04/18/2010
• TIPOSH TRAINING-07/18/2009
• CPR/FIRST AID TRAINING-07/9/2010
• LEADING AND MENTORING TRAINING-03/5-9/2005 SIDS Training
• SIDS TRAINING-05/12/2009
• CUSTOMER SERVICE TRAINING-06/22/2010
References: Upon Request
Contact this candidate