Customer Service High School

Location:

Posted:

September 26, 2010

Lateasha Witherspoon

Huntsville, Al 35806

Email: abjq74@r.postjobfree.com

Objective

I am seeking a position where my previous experience and work history in multi-tasking can be used to

benefit the company.

Education

J.F. Drake State Technical College (2009-2011)

License Practical Nurse

GPA: 3.0

Selma High School (2004-2008)

Advanced Diploma

GPA:3.6 Continuous Honor Roll Honor Graduate Achieved High Grades;

Work Experience

Directv May 2010- current

(Sale Representative)

• Assist customer with concerns while ensuring great customer service

• Take calls from customers while notating account information

• Responsible for making sure all breaks and lunches are taken accurately

AT&T (West Corporation) May 2009- May 2010

(Coach/ Customer Service Rep)

• Coach and assist new agents with concerns or questions

• Monitor new agents to make sure they are meeting on the job training goals

• De- escalate potential supervisor situations

• Take phone calls from customers and ensure quality customer service

Dollar Tree Stores Oct.2008-May 2010

(Stocker/ Cashier)

• Check out customer products in a timely manner

• Greet customers and respond to any questions about the products

Additional Skills

Skills:

» I have skills in Microsoft Word, Excel, Using a copier and search engines. Taken course in computer science information.

Multitask very well

Achievements in High School

»AcademicAwards

*Honor Graduate *Highest grade achievement award in Science, Math and Social Studies *Continuous Honor Roll

Reference

Javenni Adams 216)235-

Janet Cole 334)412-