Customer Service Administrative Assistant
Resume:
Monique Uribe
Gilroy, California, 95020
************@*****.***
Objective
To obtain a position as a Administrative Assistant in a busy environment, where my training and skills in customer
service and multi-tasking will be of great asset.
Qualifications
• Ability to apply flexibility and resourcefulness to problem solving and able to handle multiple tasks
concurrently without losing momentum.
• Ability to respect and maintain privacy and dignity of clients, assure client confidentiality at all times.
• Multitask and work independently in a dynamic, changing work environment.
• Ability to effectively communicate and collaborate with a diverse range of people and job functions.
• Self-starter and high standard of excellence.
• Bi-lingual English/ Spanish
• Computer Proficient: QuickBooks, MS Office (Word, Excel, Outlook, PowerPoint)
Employment
Polo Ralph Lauren November 2006- November 2007
Sales Associate
• Performed with flexibility and openness to accomplish a wide variety of assignments with a focus on
customer service.
• Ensured that each customer received outstanding service by providing a friendly environment, which included
greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of
customer service.
• Maintained professional external and internal relationships that met company values.
• Completed price changes, ISC memos, callbacks, transfers, and other paperwork as directed by Supervisor.
• Organized stockrooms as part of the duties of the Sales Associate
Don Roberto’s Jewelers July 2005- December 2005
Sales Associate
• Worked independently, without close supervision, and used sound judgment when closing sales.
• Provided excellent interpersonal skills, creative thinking, analytical insight and problem solving skills.
• Processed cash and credit card transactions.
• Discovered customer needs and appropriately suggested merchandise with every customer to enhance service
and meet sales goals.
Universal Distributions May 2005- July 2005
Order Taker
• Responsible for the readiness of the reception area for each working day, opened the building at the specified
time and had all front desk activities fully operational at the start of business hours.
• Effectively processed data for the benefit of the organization.
• Completed assigned tasks of storing information with the help of computers in fixed time duration.
• Maintained organized and accurate records, files and other materials.
• Maintained effective working relationships with those contacted in the course of work using principles of
good customer service.
• Organized and maintained forms and office stationary required for front desk activities.
Education
Renaissance High School, Rio Del Mar, California
Diploma June 2004
Center for Employment Training, Gilroy, California
Administrative Assistant Certificate October 2010
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