Project Manager Customer Service

Tammy Campbell-Rucker

**** ******* ****, ***** ** Rocks, MD 21777 ● 240-***-**** ● abjq64@r.postjobfree.com

Construction Manager / on-site Project Manager

Professional Skills

Construction/Demolition Projects Site Safety/OSHA Compliance Budgeting & Cost Controls

Design Build/Tenant Fit-Out QA/QC/Field Engineering Interpretation of Plans and Specs

Subcontractor/Crew Supervision

Environmental Remediation Projects Change Order Management

Professional Highlights

Project Management

100% project completion on time ensuring company profit; multiple custom projects delivered on budget & time

Slashed material expenses by 15% introducing processes to cut back on jobsite theft, misuse & incorrect takeoffs

Detected numerous design problems in new products; directing corrections quickly to complete, despite challenges

Reduced survey time by 20% by establishing strong relationships with clients from start to finish of projects

Fundamentals

Increased Homeowner Willingness to Refer to >95% through exceptional client relationships and hard work

Advanced quality and safety ratings of contractors to >10% by implementing improvements to the process

Reduced Direct House costs 10% by execution of cost control measure of trades’ performance and accountability

Decreased setup costs of sales center 30% by executing detailed plans to reuse 80% of dismantled materials

Product Development

100% Energy Star homes by staying current on products, construction techniques and trends affecting the industry

Increased quality by 25% by supportive relationships with trades under contract committed to reducing costs

Employer Summary

*PROJECT MANAGER 09/2003-09/2009 WINCHESTER HOMES, Inc.

Bethesda, MD

Direct production, services and activities to limit costs and improve accuracy, customer service and safety

Inspect homes for structural soundness and compliance with specifications, building codes and other regulations

Supervise subcontractor crews up to 60 trade workers daily, maintain organized, clean and safe jobsite

Provide team support to all construction meetings between clients & sales to ensure expectations are set & met

*ASSISTANT PROJECT MANAGER 08/2001-08/2003 Toll Brothers, Inc.

Haymarket, VA

Ensure work complete on projects in a planned sequence & schedule; enforce safety & quality control procedures

*SUPERINTENDENT 04/2000-03/2001 WINCHESTER HOMES, INC.

Bethesda, MD

Coordinate and manage all field operations for specific projects, schedule and oversee warranty service personnel

*LEAD CARPENTER/HANDYWOMAN 11/1987-02/2000 CRAFTSMANSHIP UNLIMITED

Potomac, MD

Perform analytical and multiple trade skills with tools, necessary for remodel projects, restoration & tenant fit out

Education & Certification

30 Hour OSHA General Industry Certificate (29CFR-1910 OSHA & 29CFR-1926 OSHA)

MOSH Training-Heat Stress Prevention, Scaffold Training, Emergency Response, PPE, etc.

Energy Efficient Construction-MD Energy Administration and Department of Housing

MD Home Inspector pre-licensure study (61 hrs) ●Frederick Community College● 2009

Certified Sustainability Professional (CSP) ●Towson University● complete in 2012

State of MD Erosion & Sediment Control Certificate

Heart Saver-First Aid with CPR & AID

Contact this candidate