Project Manager Customer Service
Resume:
REBECCA L. GRAFF
Hartford, Wisconsin 53027
**********@****.***
BACKGROUND SUMMARY
I am a Project Administrator with a background in proposals, contract
administration, customer service and internal productivity improvements.
Computer skills include:
. Advanced knowledge of Microsoft Word, Excel, and Lotus Notes
. Document handling programs such as Cimage, PDM & Sherpa
. Familiarity with AutoCAD Electrical and SAP
. Experienced in pre and post windows environments and mainframe
application
EMPLOYMENT HISTORY
ROCKWELL AUTOMATION, Mequon, WI 1995 to 2009
An industrial automation and information solutions company with everything
from stand-alone industrial components to enterprise-wide integrated
systems capabilities.
Project Administrator 2005 to 2009
Assisted project manager and field engineers with commissioning
requests
. Created proposal documents, verified customer information and
pricing, ensured quotes were approved by the appropriate levels of
management and issued the quotes to the customer as required.
. Tracked incoming projects to anticipate scheduling of field
engineering resources.
. Issued work orders, and assisted with any issues that arise during
the startup including warranty resolution.
. Coordinated drug testing and background checks with HR personnel as
needed.
. Processed internal and external billings, closed the project and
reported the financials to accounting.
. Learned to navigate SAP Customer Resource Management (CRM) to
obtain work records, engineers' reports and internal billing
information for customer billings and trained co-workers on SAP.
. Responsible for $2.5 million in revenues during the 2008 fiscal
year.
Administrative Associate 2001 to 2005
Responsible for overseeing the day to day functions of the print room
and manual areas
. Coordinated storage, archival and retrieval of engineering drawings
in both hardcopy and electronic formats.
. Eliminated the physical print room, saving approximately $100,000
for Rockwell.
. Worked extensively to correct the security of network storage
locations and implemented a procedure for retention and archival of
the electronic drawings files.
. Assisted with special projects such as creating/loading parts,
images and drawing records on the document management and
manufacturing systems.
. Learned AutoCAD 2000 in order to assist drafting/teching department
with editing AutoCAD files according to the drawing mark-ups to
create the "As Shipped" and "As Commissioned" revisions.
Senior Publications Associate
1995 to 2001
Worked with project manager and engineer to create and ship
instruction manual sets in a timely manner after manufacturing
completion.
. Compiled, organized, and directed shipment of project-related
instruction manual documentation sets.
. Read schematics and bills of materials to identify products sold;
researched and obtained the appropriate documentation for each
product.
. Ordered and stocked publications and maintained reference
materials.
. Ensured appropriate use of the company name and logos.
. Collected information on third party parts for inclusion in
documentation.
. Learned to create the table of contents as an html file and have
the CD auto-launch the table of contents when place in a computer.
. Transitioned instruction manuals area from hardcopy binder sets to
instructions manuals on CD, saving thousands on publications,
binders, and shipping and handling expenses.
MANPOWER, MILWAUKEE, Milwaukee, WI 1995
General Office Assistant / Administrative Assistant
Accepted assignments at: W.H. Brady, Rexford Papers and Rockwell
Automation
HAZLETON LABORATORIES (now COVANCE) - Madison, WI 1991 to 1994
Biomedical testing facility that offered testing services for meeting USDA,
EPA and FDA approval, quality, and labeling requirements.
PC Systems Specialist 1993 to 1994
These responsibilities were in addition to duties as a Laboratory
Assistant in the Sample Preparation department.
. First contact for PC maintenance, minor repairs, and optimization.
. Performed backup of the AS400 and HP mainframes.
Laboratory Assistant 1992 to 1994
Entered test results into dual-reporting database for issue to
customers.
. Word processing functions for the Nutritional Chemistry business
unit.
. Prepared for testing, tracked locations and disposed of test
samples as needed.
Laboratory Technician 1991 to 1992
Compounded test materials for administration to laboratory animals for
FDA, EPA and USDA testing.
EDUCATION
AAS, General Studies, Madison Area Technical College, Madison, WI
Strengths: Mathematics, Chemistry, Anatomy & Physiology, Medical
Terminology
Liberal Arts courses, University of Wisconsin - Madison, Madison, WI
AutoCAD 2000, Master Graphics, Brookfield, WI
ISO 9000 Auditor Training, Rockwell Automation, Mequon, WI
Contact this candidate