Rotosha Chandler-Callaway

***** ******* ****** *** ***

Orlando, Fl 32828

abjq5n@r.postjobfree.com

407-***-****

Objective

To become a HR Manager

Career Summary

Advanced customer service representative with experience in employee

benefits, hospitality and funeral services.

* Excellent written and verbal communication skills

* Capable of working under pressure

* Proficient in MS Office (Word/Excel/ PowerPoint and/Lotus Notes)

* Ability to multi-task

* Ability to facilitate training

* Knowledge of HR policies and procedures

* Knowledge of Employment Law

* Ability to adapt quickly

* Supervisory Experience

* Experience in opening a new hotel

Professional Experience

Hewitt Associates Orlando, Fl (2008- Present)

Benefits Specialist

. Provide Coaching and Feed back to Teammates on Client plan

provisions

. Assist with employee benefits such as HIPPA, 401k and

Health for Clients such as Best Buy, HD Supply, and State

of Georgia

. Assist in providing new ideas to Manager on provisions that

will improve quality and the overall team and client

services

. Promoted to a Supervisor role in my first year

. Chosen to be a member of a new Client Implementation Team

J.W. Marriott Orlando, Fl (2004-2005)

Front Desk Associate

. First point of contact as it related to all guest service

issues (complaints, reservations etc)

. Provided superior customer service while handling multiple

calls

Ritz Carlton Sarasota, Fl

(2003-2004)

Hostess

. Greet Guest

. Assist in making reservations

Chandler's Funeral Chapel Sarasota, Fl (1999-2003)

Secretary

. Responsible for all office administration as it related to

(burial permits, death certificates, and life insurance

papers)

. Ensured that all deadlines were met as it related to

monthly reports

. Prepared excel based reports that tracked monthly deaths

Education

AA Degree- (psychology) Manatee Community College Bradenton,

Fl

BA- Business Administration (Human Resources Management) Strayer

University

Masters- Business Administration (Hospitality and Tourism) Still

attending

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