Customer Service Data Entry
Resume:
Melshika Bowman
Lafayette, LA 70501
abjq5e@r.postjobfree.com
BACKGROUND SUMMARY
Auditor/Data Entry/CSR-CRT with two years of experience in Accounts
Payable/Receivable for an international Fortune 500 Company with over 28,
000 employees and hundreds of external vendors worldwide. Also 4 months of
experience in Customer Service and Customer Relations for a worldwide
telecommunications company. Major strengths in:
MS Office (Word, WordPerfect, Excel) WebTop system (Document Imaging)
JD Edwards system (Data Entry) Account Auditing
Public Relations Detailed-Oriented
Problem Solving Telegence/Clarify (Data Entry)
PROFESSIONAL EXPERIENCE
AT&T, Lafayette, Louisiana
The largest communications company in the world, more than 120 million
customers that count on us every day to deliver the wireless, Internet,
data and advertising services that fuel their businesses and connect them
to their world.
CSR/Customer Relations Team, (2010-present)
. Highest QA score
. Handles customers complaints and billing inquires
. Provides basic troubleshooting
. Offers alternate solutions where appropriate
. Cancel/Restore accounts
. Perform Credit Evaluations
. Make recommendations according to customer's needs on features,
accessories, upgrades and rate plans
. Assist with new activations
. Continually maintain working knowledge of all company products,
services and promotions
THE SHAW GROUP, INC, Baton Rouge, Louisiana
A diverse engineering, construction, technology, fabrication, environmental
and industrial services organization.
Vendor Adds/Cash Receipts Processor, (2009-2010)
. Maintain the Shaw Vision Address book for Accounts Payable vendors.
Process vendor add, change, and delete forms for approximately 150
vendors per week.
. Audit vendor accounts to ensure vendor information is accurate and
current and there are no duplicate vendor entries.
. Verify all W-9 (tax) information is current and accurate for all
vendors.
. Maintain the general ledger, accounting statements and financial
reports for all vendors.
. Organize, compile, sort, file and maintain all accounts payable,
accounts receivable and financial documents for all vendors.
. Enter, change and verify all direct deposit information for newly-
hired employees.
Expense Report Auditor, (2008-2009)
. Audit expense reports, both Excel (manual entry) and American Express
(computerize entry), for accuracy.
. Manage weekly expense reports (average 500-plus reports per week) and
approve payments to employees and American Express Accounts and in
accordance with prescribed deadlines.
. Assist employees with correcting invalid accounts, charge codes, check
request forms and general questions about their expense reports.
. Communicate verbally and via email with employees to resolve any
errors present on submitted expense reports.
. Utilize JD Edwards (data entry) system daily to file, merge, and
organize expense reports.
. Cross reference inquiries/discrepancies regarding expense reports
using WebTop (document imaging system).
. Train new employees on how to audit/approve expense reports, as well
as, how to research and communicate any discrepancies within expense
reports.
MEL BOWMAN
Page Two
HEARTS, Baton Rouge, Louisiana
Novelty Boutique
Shift Supervisor, (2007-2008)
. Recruit, schedule, supervise, and train a staff of 12 employees.
. Responsible for development of employees concerning company
expectations including, but not limited to: sales techniques, loss
prevention, customer service, visual merchandising.
. Develop sales strategies to accomplish company goals, audit inventory,
and address employee and customer concerns.
. Provide customers with product information and assist them in
determining appropriate merchandise to purchase.
. Conduct cashier transactions, receive and stock inventory, and adhere
to loss prevention procedures.
INTERNATIONAL PROFESSIONAL BASKETBALL, Europe/Middle East
Player, (2002-2007)
. Played for various international teams during my career (Greece,
Lebanon, Dubai, Spain, Turkey and Poland).
EDUCATION
B.S. - Health & Physical Education, Cameron University, Lawton, Oklahoma
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