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Customer Service Manager

Location:
Athens, GA, 30601
Posted:
October 11, 2010

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Resume:

Objective

I feel with the knowledge and experience gained from previous jobs, I

have much to offer. Through teamwork,

communication, discipline, organizational skills, sales and

promotions, and personnel skills are just a few of the assets I would

bring to a business. Drive, commitment, and a desire to learn all

facets of my position, have made me a valuable employee and

contributor for all my past employers.

Skills

ARTIST

Through my artistic abilities I have added a plus to contributing

ideas and promotional materials designing coupons and special boards,

and flyers to help boost sales and product awareness for customers

and employees.

COMPUTERS

Rebuild palm devices and built from scratch individual desktop

computers. I have repaired hardware and software issues. I have

worked with photo touchup reprints and layouts. I worked on

networks. Majority of software platforms worked with, Coral Draw,

Adobe Products, Microsoft Office, Vista and XP.

MULTI-SKILLS

Many other odd skills, heliarc welding, woodworking, glass etching,

hand drawn portraits, cake designer, bartending, professional clown,

middle school girls basketball coach, sign painter, painted stock

cars.

Airbrushing, silkscreen, and photography. Able to analyze positions

and procedures and implement ideas to

inhance efficiency.

Experience

PIZZA HUT/COLONIAL FOODS VA General Manager

2007-2009

Increased service and product scores to a rate of number 5 in the

country. Increased sales by 12% through good controls. Improved

staffing and employee morale and productivity. Set a good clean and

organized work environment. Maintain good delivery and service times.

. Control food and labor costs

. Provide outstanding product and service

. Maintain personnel standards

. Worked promotional ideas into more community involvement.

HY-VEE FOOD STORES IA 2002-2007 Cake Designer

Designed wedding cakes and all occasion cakes per order request.

Rotated and displayed monthly specials. Ordered inventory and

supplies on a regular basis. Delivered and setup of wedding cakes and

desert bars.

. Ran cash register.

. Customer Service

. Responsible for training new designers.

.

CHANELLOS PIZZA VA Corporate

1999-2002 Trainer/MNGR

Hiring and training of MIT's and Store Staff. Setting and

Implementation of Company Goals and Standards. Setting up of new

Stores. Reconstruction of troubled stores to improve on efficiency,

product and image. Retraining of staff to enhance profitability.

Certified Food Service Manager. Developed Artistic designed

promotions. Maintain good service times.

. Balancing Cash, Labor and Inventory Controls

. Customer Service REP.

. Sales and Promotions

. Outstanding delivery times.

AMANA REFRIGERATION IA Machinist

1991-1999

General assembly and line production. Reading Blueprints, molding

machine operator, silk screening, heliarc welding, automated screw

guns, tube feeding machines & crimpers, brazing machines, crating and

packaging, warehousing, inventories and inspections.

. Follow blueprints and designs

. Maintain production quotas

. Develop ISO certification skills and product quality

.

.

HANDIMART FOOD STORES IA ASST MGR in TRAINING

1989-1991

Responsible for cash and safe drops. Ordering and stocking, rotation

of inventory, pricing. Logging invoices.

Store Cleanliness, deli functions and prep. Customer Service and

maintaining safe environment to prelude theft.

. Cash Control

. Food Prep and food

. Retail sales and merchandise displays

.

SHAKEYS PIZZA IA 1984-1989 General Manager

Practice Food Safety Procedures, maintain store cleanliness, ordering

of product and supplies. Scheduling of staff of over 50 employees.

Buffet menu design, personnel management and inventory. Sales and

promotions.

. Customer Service Representative

. Ensure a productive and stocked buffet

. Ensuring item quality and appearance while maintaining food

controls.

. Maintain a positive work and dining environment

. Worked in a multi-manager role.

. Menu designing. Photography Layouts.

Education and Training

KIRKWOOD COMMUNITY COLLEGE / IOWA 1983-1984

. GENERAL STUDIES, ART & PHOTOGRAPHY

. FOOD MANAGER CERTIFICATION

. ESCORT VEHICLE OPERATOR LICENSE

References

Available on Request

KATHY S LOEHR

620 Vine St. Athens, GA 30601

757-***-****

abjq53@r.postjobfree.com



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