Customer Service Manager
Resume:
Objective
I feel with the knowledge and experience gained from previous jobs, I
have much to offer. Through teamwork,
communication, discipline, organizational skills, sales and
promotions, and personnel skills are just a few of the assets I would
bring to a business. Drive, commitment, and a desire to learn all
facets of my position, have made me a valuable employee and
contributor for all my past employers.
Skills
ARTIST
Through my artistic abilities I have added a plus to contributing
ideas and promotional materials designing coupons and special boards,
and flyers to help boost sales and product awareness for customers
and employees.
COMPUTERS
Rebuild palm devices and built from scratch individual desktop
computers. I have repaired hardware and software issues. I have
worked with photo touchup reprints and layouts. I worked on
networks. Majority of software platforms worked with, Coral Draw,
Adobe Products, Microsoft Office, Vista and XP.
MULTI-SKILLS
Many other odd skills, heliarc welding, woodworking, glass etching,
hand drawn portraits, cake designer, bartending, professional clown,
middle school girls basketball coach, sign painter, painted stock
cars.
Airbrushing, silkscreen, and photography. Able to analyze positions
and procedures and implement ideas to
inhance efficiency.
Experience
PIZZA HUT/COLONIAL FOODS VA General Manager
2007-2009
Increased service and product scores to a rate of number 5 in the
country. Increased sales by 12% through good controls. Improved
staffing and employee morale and productivity. Set a good clean and
organized work environment. Maintain good delivery and service times.
. Control food and labor costs
. Provide outstanding product and service
. Maintain personnel standards
. Worked promotional ideas into more community involvement.
HY-VEE FOOD STORES IA 2002-2007 Cake Designer
Designed wedding cakes and all occasion cakes per order request.
Rotated and displayed monthly specials. Ordered inventory and
supplies on a regular basis. Delivered and setup of wedding cakes and
desert bars.
. Ran cash register.
. Customer Service
. Responsible for training new designers.
.
CHANELLOS PIZZA VA Corporate
1999-2002 Trainer/MNGR
Hiring and training of MIT's and Store Staff. Setting and
Implementation of Company Goals and Standards. Setting up of new
Stores. Reconstruction of troubled stores to improve on efficiency,
product and image. Retraining of staff to enhance profitability.
Certified Food Service Manager. Developed Artistic designed
promotions. Maintain good service times.
. Balancing Cash, Labor and Inventory Controls
. Customer Service REP.
. Sales and Promotions
. Outstanding delivery times.
AMANA REFRIGERATION IA Machinist
1991-1999
General assembly and line production. Reading Blueprints, molding
machine operator, silk screening, heliarc welding, automated screw
guns, tube feeding machines & crimpers, brazing machines, crating and
packaging, warehousing, inventories and inspections.
. Follow blueprints and designs
. Maintain production quotas
. Develop ISO certification skills and product quality
.
.
HANDIMART FOOD STORES IA ASST MGR in TRAINING
1989-1991
Responsible for cash and safe drops. Ordering and stocking, rotation
of inventory, pricing. Logging invoices.
Store Cleanliness, deli functions and prep. Customer Service and
maintaining safe environment to prelude theft.
. Cash Control
. Food Prep and food
. Retail sales and merchandise displays
.
SHAKEYS PIZZA IA 1984-1989 General Manager
Practice Food Safety Procedures, maintain store cleanliness, ordering
of product and supplies. Scheduling of staff of over 50 employees.
Buffet menu design, personnel management and inventory. Sales and
promotions.
. Customer Service Representative
. Ensure a productive and stocked buffet
. Ensuring item quality and appearance while maintaining food
controls.
. Maintain a positive work and dining environment
. Worked in a multi-manager role.
. Menu designing. Photography Layouts.
Education and Training
KIRKWOOD COMMUNITY COLLEGE / IOWA 1983-1984
. GENERAL STUDIES, ART & PHOTOGRAPHY
. FOOD MANAGER CERTIFICATION
. ESCORT VEHICLE OPERATOR LICENSE
References
Available on Request
KATHY S LOEHR
620 Vine St. Athens, GA 30601
************@***.***
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