Customer Service Medical Assistant

Odette Serrano, NCRMA

***** ******** ***** ***** *********, Florida 33569

954-***-**** abjq1f@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a position as a Medical Assistant where my skills, education,

hands-on experience and bilingual strengths may be utilized to their

fullest. Offering a winning combination of strong relational skills, a

commitment to service excellence, and a desire for success in patient care.

HIGHLIGHTS AND COMPETENCY:

. Sincere, bilingual communicator with ability to relate to

individuals at all organizational levels

. Prepare treatment rooms for examination of patients

. Schedule appointments, maintain medical records, perform

secretarial tasks

. Computer literate, Medi-soft literate, able to multi-task in

high stress environments

. Exam Assisting (Prenatal, Gynecological)

. Phlebotomy, Vital Signs, EKG, BP, CPR, TPR

EDUCATION & CERTIFICATION:

MedVance Institute Fort Lauderdale, FL GPA 4.0

Medical Assistant Program

Certified Medical Assistant Fort Lauderdale, FL

National Association for Health Professionals, Garner, Kansas

CPR Certification, Bloodbourne & Airborne Pathogens Course, First Aid

Course

EXTERNSHIP EXPERIENCE:

Comprehensive OB/GYN, Tamarac, FL 9/10 - 10/10

INDUSTRY EXPERIENCE:

ARISE 5/07 - 12/09

Customer Service

. Answered continuous incoming calls & represented company in a

professional manner

. Assisted guests with making dining reservations for restaurants

on Disney property

AFFINITY HOME CARE, INC. 09/07 - 06/08

Certified Nursing Assistant

. Assisted with providing care for private patients at their

residence

. Assisted patients with their personal hygiene, meals, etc.

. Escorted patients to their doctor's appointments

SELECTMRI 07/05 - 08/07

Customer Service

. Answered inbound calls from Adjusters and Vendors

. Contacted Vendors and Injured workers regarding the

appointments for MRI services

. Submitted inquiries regarding status of requests for services

. Reported injured workers compliant to their Workman Comp.

Adjuster

Contact this candidate