Customer Service Technician

______________________________

Greg Pierson

***** *. ********* **. ● Kansas City, Missouri ● 64155

Cell: 660-***-****

Seeking a Challenging Position as a Armed Security Guard

I am seeking a challenging position where I might utilize my experience with the

United States Army and customer service.

Summary of Qualifications

6 5 years experience as a Satellite Electronics Repair Technician

7 2 years experience as a Satellite TV Installer, Point to Point Internet and

Satellite Internet Technician

8 3 years experience as a Field Cable Technician

9 Installed many audio systems in home and mobile

10 Experienced utility pole worker

11 2 Years United States Army National Guard

Professional Experience

Suddenlink Communications, Maryville, MO 2007 to 2010

Field Cable Technician

12 Provides quality internal and external customer service.

13 Educates customers in the use of installed products; explains waivers,

agreements, customer release forms, charges and billing procedures.

14 Determines customer’s current service levels, inquires about customer

preferences and needs, and recommends service upgrades or additional

products.

15 Plans daily route, requisitions equipment and supplies and stocks vehicle.

16 Maintains and secures truck and equipment.

17 Installs, tests and troubleshoots services including video, data and internet

from tap to device.

18 Uses small hand tools, power tools, meters, and other test equipment.

Dish Network (Echostar), Grandview, MO 2006 2007

Field Service Technician

Uses problem solving and technical skills to install satellite dishes and

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related equipment.

Reviews job site to assess optimal placement of satellite dish and

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communicates with customers to review the installation process.

Troubleshoots systems to determine the appropriate resolution for reported

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problems with usage.

Provides customer education regarding system usage.

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Manages the administrative processes including van inventory and

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appropriate documentation.

Ensure that the highest quality of service is provided to promote superior

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customer satisfaction.

Adheres to safety guidelines and requirements.

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Nu World Electronics, Maryville, MO 2001 2006

Satellite Electronics Technician

19 Installs satellite receiving dishes, point to point internet radios, cable

television and internet cables and equipment on customer's premise, using

electrician's tools and test equipment.

20 Measures signal strength using electronic test equipment.

21 Installs terminal boxes, modems, wireless network cards and routers using

electrician's tools.

22 Adjusts and repairs cable systems to ensure optimum reception and

transmission.

23 Repaired digital satellite receivers following schematics and manufacturers'

specifications using hand tools and test instruments.

24 Tested electronic circuits to locate defects using ohmmeter and voltmeter.

Education

SCTE Certified 4 1 2009

NCTI Certified 4 30 2009

WildBlue Installer Certified #11214

SBCA Certified #SBCA233301 Level 2 Multiple Satellite Installation

Satellite Electronics Technician

High School Diploma (2003)

Basic Training Graduate 8 8 2002

AIT Graduate 8 28 2003

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