Customer Service Quality Control
Resume:
-****
patricemanear@aol
.com
Patrice Campbell
SECURITY CLEARANCE: TS
Objective A career position with opportunities for growth and
advancement while using my administrative and customer service
skills. I am a self-motivated team player. My goal is to work
in a challenging environment while learning and contributing
to the organization. I am a highly organized, multi-tasked
with excellent oral, written and interpersonal skills. I am
also able to communicate with all levels of staff.
Professional
Experience
4/2010 - 6/2010 U.S. Census Bureau
La Plata, MD
Enumerator
Planned work by reviewing assignment area to determine
organization of neighborhoods and locate households for
conducting interviews.
Conducted interviews with residents in assigned areas by
following stringent guidelines and confidentiality laws.
Explained the purpose of the census interview, answered
residents' questions, elicited information following a
script, and recorded census data on forms.
Assessed quality control levels on selected addresses,
determined which samples passed or failed, and maintained
records for quality control verification.
Complied with accuracy standards while maintaining high
production rates.
Maintained records of hours worked, units produced, miles
driven, quality control results, and expenses incurred in
the performance of duties.
Met daily with supervisor to review and submit work, and
receive additional instructions.
1/2008 - 11/2008 ALTA IT Services
Rockville, MD
Administrative Assistant
Provided administrative and program support to Offices of
Director of National Intelligence and Equal Employment
Opportunity and Diversity.
Screened calls and visitors and determined the nature of
calls or visits. Directed and referred calls/visitors to
the appropriate staff or function areas.
Maintained staff calendars, scheduled appointments and
arranged meetings for Directors and senior managers.
Assisted with the preparation of educational programs and
support materials in a government environment.
Submitted visitor and vehicle requests. Assisted with
travel arrangements, including orders, transportation and
itineraries.
Had the responsibility of directing a variety of support
services such as typing, mail processing of supplies and
equipment.
Initiated a complete new database to track projects and
maintain calendars.
11/2005 - 8/2007 Verizon, F.N.S.
Reston, VA
Executive Communicator
Displayed expert knowledge of worldwide telephone systems
conferencing equipment, cryptographic instruments, paging
systems and fax equipment. Expertly handled sensitive
materials.
Provided 24 hour uninterrupted communication support to
senior government officials and staff. Consistently
demonstrated a sense of urgency and responsiveness when
dealing with customers.
Directed incoming calls using a complex 10-line phone
system.
Played a key role in effectively managing additional
administrative tasks. Updated and maintained various
databases supporting management, employees and customers.
Trained 3 new employees on handling sensitive, typing up and
distributing materials to executives, faxing sensitive
materials and answering complex phone systems.
Recommended and executed a new employee distribution system
that ultimately improved office process by 100%
4/2005 - 11/2005 AT&T Technical Services
Herndon, VA
Operator
Expertly operated complex communications equipment. Cited
for demonstrating superb customer service and interpersonal
skills.
Responded to over 100 calls daily.
Reduced customer complaints by 80% within first year by
actively listening to each customer and introducing
processes to improve operations.
Effectively prioritized work orders to consistently meet
changing demands. Created over 50 trouble tickets for phone
repair calls and service requests from maintenance
technicians.
9/2004 - 4/2005 USIS Professional Services
Falls Church, VA
Security Monitor
Monitored and escorted 106 uncleared personnel working at or
visiting multiple Sensitive Compartmented Information
Facilities.
Demonstrated excellent knowledge of security policies and
procedures. Ensured visitors complied with established
procedures.
Effectively controlled access to secure areas without
incidents.
IT Skills
Microsoft Office Suite
Windows XP
Microsoft VB.Net
Windows 2000
Education Windows Vista
Adobe Suite (Reader, Photoshop, Image Ready)
Web Browsers (Explorer, Firefox, Safari)
Typing: 55+ WPM
A.S. - Computer Network Systems
ITT Technical Institute, MD Mar 2007-Jun 2009
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