Elizabeth K. Tortora

*** ******* *******, *********, ** 07071

Phone: 201-***-****

Email: abjq0f@r.postjobfree.com

Objective: Seeking a position where my skills and abilities will be

fully utilized.

Summary of Skills: Excellent communication and organizational skills.

Proficient using MS Word, Excel & Outlook. Familiar with

QuickBooks & Peachtree. Type 60 wpm. Multi-line telephone

experience.

Experience: The Altman Group 2006- 2010

Lyndhurst, NJ

Team Leader/Receptionist/Top List Dialer/Quality Assurance

. Assisted Receptionist area as needed.

. Provided outstanding customer service to customers.

. Responsible for accurately recording notes and

dispositions.

. Responsible for providing quality assurance.

. Responsible for assisting agents with any problems they

may encounter.

. Supervision of up to 14 employees at a given time.

Quest Diagnostics 2005-2006

Teterboro, NJ

Customer Service Representative / Billing

. Provided excellent customer service to clients and

patients.

. Prepared and submitted patient claims to insurance

companies.

. Responsible for ensuring accurate client billing using

in-house system.

. Managed invoices and made collection calls.

. Updated customer accounts and processed payments.

. Performed routine office duties such as filing, faxing

and photo-copying.

Rutherford Answering Service 2003-2005

Rutherford, NJ

Operator / Customer Relations Specialist

. Handled high volume of calls from patients.

. Routed calls appropriately and relayed patient messages

to doctors.

Private Daycare 1997-2002

Oceanside, CA

Childcare Provider

Harding Guest Home 1995-1996

Carlsbad, CA

Care Giver

Education: Rutherford High School 1995

Rutherford, NJ

Obtained High School Diploma.

References: Furnished upon request.

Contact this candidate