Quality Assurance Analyst

OBJECTIVE

Highly motivated and driven team player seeking opportunities for

advancement in

a growth-oriented firm offering challenging and diverse job

responsibilities.

SUMMARY

. Dedicated to a high work ethic; stable and reliable

. Strong organizational and analytical skills; acute attention to detail

. Work equally well in team and independent work environments

. Creative, versatile, diligent, project-oriented and committed to

quality

. Ability to lead, direct, and motivate staff with integrity and ethics

. Complete understanding of the Software Development Life Cycle

. Proficient in PL/SQL querying

EXPERIENCE

MullinTBG

June 2001 - Present

MullinTBG, a Prudential company, is one of the nation's largest providers

of nonqualified executive benefits. Benefit services include nonqualified

deferred compensation and supplemental retirement plan design and

administration, communications and enrollment, informal funding of benefit-

related liabilities, compensation consulting, executive life and disability

plans, and professional financial planning and investment advice.

JULY 2007 - PRESENT

Manger, IT Quality Assurance - Promoted from within

. Establish and maintain departmental standards for processes and

documentation that are conducive to the development of high quality

applications.

. Establish guidelines for Quality Assurance Analysts to define and

execute test cases, as well as document results.

. Perform and guide testing efforts to ensure company standards and

requirements are met.

. Coordinate application releases and release documentation.

. Provide Quality Assurance testing estimates, schedule resources for

future assignments, and assign tasks, and monitor Quality Assurance

Analysts.

. Supervise, train, and set monthly and annual goals for the Quality

Assurance Team.

. Conduct performance appraisals, interview new hires, and make staffing

recommendations.

. Provide reports that characterize the workload and overall

effectiveness of the Quality Assurance Team.

. Work with a variety of groups internally to streamline, integrate, and

continuously improve the effectiveness of the Quality Assurance

organization.

. Assist in Quality Assurance testing efforts, performing all the duties

of a Quality Assurance Analyst II.

Quality Assurance Analyst II

. Develop and execute test cases for software functionality,

integration, performance, security, reliability, and usability for

desktop and web-based applications internally developed in .NET and

Visual Basic 6.

. Define, create, document, and execute test plans and test cases based

on the review of requirements/specifications documents and pre-

existing expertise of existing internal applications and business

processes.

. Manual functional/regression testing and performance testing.

. Create performance and load test plans based on trend analysis, system

utilization projections, and system workload projections.

. Provide time estimates for testing projects.

. Document and analyze test results.

. Work with the development team to determine the appropriate solution

for addressing software anomalies or implementing improvements.

JUNE 2001 - JUNE 2007

Senior Account Analyst/Account Manager - Promoted from within

. Train new employees while maintaining all responsibilities of an

Account Analyst; Oversee team production, output, and accuracy.

. Provide on-the-spot coaching and feedback to team members as needed

while encouraging team members to create more efficient ways of

performing routine tasks and leading by example.

. Assist in the implementation, conversion and auditing of all

conversion data to ensure seamless transitioning for clients and

participant.

. Member of the Procedure Review Group which creates, updates, and

reviews department-wide procedures; Create Client Specific Procedures

when plan rules are not administrable through current database

functionality.

. Research and respond to client and participant inquiries regarding

Plans and accounts in a timely manner; Review and send quarterly

benefit statements to participants and clients; Review and send

customary, legislation-required and ad hoc reports to clients.

Account Analyst

. Manage account administration and implementation of Fortune 500

Companies non-qualified deferred compensation plans.

. Audit and approve database entries to ensure compliance with Plan

rules.

. Perform monthly and quarterly audits of account balances and produce

quarterly benefit statements for all assigned clients.

. Provide investigative research for various departments.

. Process Plan terminations, scheduled distributions of participants

account balances, benefits, and account change forms.

. Report account projections and process manual calculations of funds

and distributions; Create custom reports for Client Services based on

client needs.

COMPUTER SKILLS

. Operating Systems: Windows 95/98/NT/XP

. Software: Microsoft Word, Excel, PowerPoint, Outlook, Internet

Explorer,

Netscape Navigator, GroupWise, Discoverer, FYI, PL/SQL, Mantis

Bug Tracking System

. Database: Oracle

CERTIFICATES/AWARDS

. Employers Group Certificate of Achievement: Leadership Essentials

. Employers Group Certificate of Achievement: Motivating Others

. Employers Group Certificate of Achievement: Conflict 101 - Dealing

With Conflict

. Employers Group Certificate of Achievement: Communicating Effectively

. Employers Group Certificate of Achievement: Performance Management

. Employers Group Certificate of Achievement: Nuts & Bolts of

Supervisory Laws

. Account Administration MVP Award recipient 2001 and 2002

. West Los Angeles College Honor student/Deans list Fall 2007

EDUCATION

. Employers Group Leadership Modules: September 2009

. West Los Angeles College: 2001 - Present

See www.linkedin.com for references

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