Customer Service Representative
Resume:
Debra K. Harrison
Chesterfield, MO 63017
abjpxs@r.postjobfree.com
Executive Summary
Polished, professional customer service representative with
administrative support experience seeks an administrative position
utilizing customer service skills. Ten years experience providing
excellent, multifaceted support to 1,600 employees in a research and
development site, handling time sensitive and confidential information.
Dedicated to customer service with the ability to build trusting
relationships, resolve complex issues, and win customer loyalty. A hard
working team player able to work in a diverse, fast paced environment
with the following strengths:
Independent worker Responsible
Organized Multitasker Strong team
player Disciplined Focused
Detail oriented
Professional Summary
Jones Lang LaSalle, Chicago, IL 9/2006 - 8/2009
Client Services
Coordinator (Contractor at Pfizer)
Washington Group International, Inc., St Louis, MO 6/1999 - 9/2006
Customer
Service Technician III; Planner Scheduler (Contractor at Pfizer)
. Provided excellent support to 1600 clients and 300 tenants relating to
facilities, maintenance, utilities, engineering, operations and
instrument repair.
. Prioritized and directed inquiries received via phone, walk-in, email or
web based application, to appropriate personnel for timely resolution of
work requests, and other issues or concerns.
. Processed, tracked, and supplied reports regarding work orders.
. Assigned work orders and monitored activity of eight work groups
performing specialized services on site.
. Interfaced with tenants and vendors in daily operations of buildings.
. Coordinated and worked closely with vendors and site maintenance staff.
. Liaison for clients and managers regarding details of issues concerning
priorities and work order identification.
. Team player in pilot site for Getservice work order and Asset Management
System by identifying and communicating areas needing improvement.
. Delegate of Pfizer sponsor, managed 200 contracted resources in Human
Resources security system for badge process. Performed and tracked all
updates, changes, terminations and renewals.
. Created and maintained database of all external contacts.
. Participated on Reliability Based Maintenance Committee Steering Team
April 2006 to September 2006. Assisted in developing Service Level
Agreements for new procedures.
. Handled multifaceted clerical tasks (e.g., data entry, filing, records
management, planned and scheduled meetings, distributed invitations,
reserved conference rooms, ordered refreshments, tracked attendance and
typed minutes).
. Contacted applicants to arrange interviews, set up welcome packages,
managed calendars and provided escort to meetings.
. Initiated procedure in managing all requests, create, and add new
information as needed. Manual cataloging requested information, write
scripts, administer instructions, and train co-workers while continually
identified opportunities to improve service.
Ehmke Allied Moving Company, O'Fallon, MO 1998-1999
Move Coordinator
. Coordinated commercial, residential and military relocations.
. Supervised moves from packing, loading, driver schedules and storage to
conclusion at destination.
Debra K. Harrison
66 Conway Cove Drive
Chesterfield, MO 63017
PROFESIONAL DEVELOPMENT
Expertise in MS Windows 2003 and 2007 Outlook, Excel, Word, PowerPoint,
Mail Merge
Proficient in Operating System software: SAP, Maximo, Citrix, Facility
Center, Ariba. Guardian, Tririga, Data Stream, HrSource
PAST and CURRENT AFFILIATION
Monsanto Emergency Squad and Hazmat Team Member 1999 - 2000
Pfizer Emergency Squad 2000 - 2003
Secretary, Board of Trustees, Conway Cove Condominiums 2009 - 2012
St. Luke's Hospital Volunteer 2009 - Present
Brooking Park Skilled Nursing Facility Volunteer 2009,
EDUCATION
William Woods College, Fulton Missouri, Bachelor of Science
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