Customer Service Manager

April Zollo

209-***-**** (HM)

Email: **********@*****.***

209-***-**** (Fax)

209-***-**** (cell)

Summary of Qualifications

Excellent customer service skills, effective verbal and written

communication skills. Highly motivated, dependable professional with a

commitment to providing the highest level of quality and consistency.

Proficient in time management skills and in meeting deadlines. Exceptional

work ethics. Excellent phone skills. Consistently maintains a positive "can

do" attitude.

TECHNICAL SKILLS

. Proficient in Microsoft Word,Excel, Publisher, Access, Power Point

. Knowledge of Medical Billing and Coding

. Knowledge of Collection Procedures

. Knowledge in using ICD-9 and CPT Codes

. Accounts Receivable Experience

. Knowledge in Medical terminology

. TYPE: 45 WPM

. Ten-Key: 10,000 strokes per hour

. Customer Service Skills

. EDUCATION

Diploma, Medical Insurance Billing and Coding

Heald College, Rancho Cordova, CA

. GPA 4.0

. Perfect Attendance

Work Experience

Extern for Sacramento County Medical Indigent Services Billing and Accounts

Receivable

September 2009-October 2009

. Utilized ICD-9-CM,CPT, and HCPCS level I coding methodologies

. Claims error research/ updates and corrections

. Scanning and Identification of medical records

. Eligibility/Claims research

Campora Propane, West Point CA

June 12, 2006 to April 8, 2008

Office Manager

. Data entry - Meter input & billing

. Accounts Receivable & banking deposits

. New Accounts

. Customer Files / filing

. Customer Service - calls & inquiries

. Daily Reports

HRS/Calaveras State Preschool, Valley Springs CA

November 1998 to June 8, 2006

Cook / Housekeeper

. Menu - creation (setting up nutritional meals for preschoolers)

. Cleaning & Upkeep

. Inventory - tracking & reporting

. Daily Reports

Star Gas & Tow, West Point CA

June 1995 to January 2001

Manager

. Customer Service - first point of contact

. Inventory - daily

. Cashier

. Dispatcher

. Accounts Receivable & banking

. Scheduling

. Knowledge & enforcement of Safety Procedures - towing

.

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