Sales Customer Service
Resume:
Carey Kesmar
***** ****** **** ***** *********:
Gibsonton, FL 33534 ********@*******.***
Cellular: 813-***-****
EXECUTIVE PROFILE:
Expertise Sales / Management / Account Management / Sales Support
Qualifications
Sales / Marketing Consistently successful track record of increasing
territory sales through profiling, targeting,
planning and executing multi-faceted sales and marketing programs.
Customer Focus History of establishing strong customer relationships
built on trust, exceptional service and
responsiveness.
Sales Training Proven ability to deliver product and sales process
training in seminar settings and one-on-one.
Management Experience leading a sales force with both direct and indirect
supervisory authority. Skilled in managing large
geographic territories, participating in strategic planning (both
independently and with a team), writing reports and
communicating effectively both up and down the chain of
command.
Motivation Strong vision and proven ability to achieve ambitious
goals. Energized by large-scale challenges and the
opportunity to make a difference to customers and the company.
PROFESSIONAL EXPERIENCE:
Comforce Staffing Services, Tampa, FL
Senior Account Manager 2007-2010
Sells Health Information Management contract services (Onsite/Remote
Coders, Auditors, CDI Specialists and Certified Tumor
Registrars) to hospitals within designated territory. Qualify, develop and
advance new business by effective negotiating to establish
bill rates and contract terms to insure new customer satisfaction and
client retention. Establishes initial client base through persistent cold-
calling (averaging 100 calls a day) and continue to increase business with
satisfied clients and referrals. Works closely with the recruitment team
to place candidate in efforts to maintain candidate activities, quality
assurance, lead generation, assignment end and remarketing. Successfully
train and mentor sales team in value-added selling techniques.
* Grew territory to #1 in the office
* Ranked #1 sales person for the last 3 years in both quotas and profit
* Secure contracts based on value, benefits, service and customer
satisfaction rather than price
Lebhar-Friedman, Inc., Tampa, FL 2006-
2007
Account Manager - Nation's Restaurant News
Prospected and sold group subscriptions directly to accounts within
assigned 38 state territory in the restaurant industry. Accountable for
business development, contract negotiations, pricing, customer relations
and ongoing project management. Utilized strong time and account
management skills to handle a large customer base and provide a high level
of ongoing service and support. Generated initial interest through
persistent cold-calling, direct mail, and networking.
* Grew territory sales by 89% in first 3 months
* Identified new market opportunities; developed and implemented
marketing plans targeting different industries
* Successfully converted several accounts to multi-year contracts
Labsource, Willowbrook, IL 2005-
2006
Account Manager
Managed territory that included more than 600 customers in government
sectors, hospitals, universities and manufacturing selling laboratory
supplies, equipment, chemicals and safety. Developed expertise in a wide
range of sales and sales support functions-costing, quotations, order
entry, scheduling, expediting, shipping, billing, stock level monitoring.
Traveled frequently to customer sites around the country for sales visits
and account support.
* Increased customer base by 35% for six consecutive months
* Grew territory to #2 in the company in gross profit
* Developed new business by recognizing and capitalizing on market
opportunity
Carey Kesmar Page 2
PROFESSIONAL EXPERIENCE (cont'd)
Ameriquest Mortgage Company, Chicago, IL
2004-2005
Account Executive
Researched, developed, and responded to various sales leads to assess
customer needs. Pre-qualified the customer to determine credit risk, the
loan amount, new monthly payment and interest rate. Explained, reviewed
and gathered borrower documentation to ensure compliance with underwriting
guidelines. Collaborated with appraisal companies to order timely
appraisals on properties. Acted as the loan closing agent walking the
customer through all the loan documents and obtained signatures.
Multiplied customer base through cold-calling, networking and determined
follow-up.
* Averaged over $3 million in new sales over the first 3 months
* Ranked 3rd out of 14 Account Executives within the branch
* Built long-term positive relationships with clients through
outstanding account service
SNAP Laboratories, Wheeling, IL 2000-
2004
Sales Support Manager (2001-2004)
Supervised a nationwide sales force of 15 sales representatives in addition
to the Sales Support Department who was responsible for scheduling
appointments for the outside sales force. Managed all operations including
hiring, training, mentoring and performance evaluations. Generated a
business plan with specific objectives designed to meet monthly goals and
to increase company sales. Played an integral role in the company's sales
/ customer support function, working closely with the sales team and
customers to analyze needs and develop custom solutions. Prepared weekly
and monthly reports on sales status and trends. Contributed to Senior
Management decision-making by evaluating sales territory to increase market
share and maximize profits while minimizing costs.
* Credited with contributing significantly to increased sales volume by
60%
* Developed and implemented incentive programs to reach monthly sales
goals
* Demonstrated expertise in all aspects of hands-on client service and
business development including needs analysis, suggestive / strategic
selling and maximizing client potential
Sales Support Specialist (2000-2001)
Scheduled daily appointments for outside sales representatives to meet with
Physicians offices and introduce our product. Developed new business
through cold-calling, prospecting and persistent follow-up on a daily
basis. Maintained a high degree of organization and sensitivity in
planning calendars regarding differing schedules and geographical
territories. Provided a high level of customer service and problem-solving
for new and existing clients.
* Achieved highest product placement within first 6 months which
increased company profits
* Delivered 30% increase in new business
* Promoted to Sales Support Manager within first year
American Trans Air (ATA) Airlines, Chicago, IL
1998-2000
Flight Attendant
Provided individualized service for thousands of airline passengers
ensuring safety, assessing needs and handling difficult customers
effectively. Confident and decisive under stressful conditions in working
with all kinds of people. Successfully built proactive customer service
teams with a focus on improving client satisfaction. Provided training in
company services, maintaining positive customer relations and promoting the
organization.
* Nationally honored for outstanding performance on 5 occasions
EDUCATION:
University of Wisconsin-Stevens Point
1993-1997
Major-Political Science
Additional Information: Proficient in all components of Microsoft Office,
Saleslogix, Goldmine 5.0, Pivotal, Skyline, ACT, WebPass
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