Customer Service Baton Rouge

**** **** **** **

Baton Rouge, LA ***** Phone 225-***-****

Email: ********@*****.*** Crystal Selvage Edwards

Objective To secure a challenging and rewarding position where

proven skill can be effectively utilized in an

organization offering the opportunity for professional

growth and development.

Experience October 2009 - Present Dept. of Children & Family

Services New Orleans, LA

Administrative Coordinator

Performs responsible, initial departmental-program

duties in accordance with rules, regulations, and

policies. May involve communication with other

departments, customers, etc.

Compiles information from various sources and prepares

specialized reports; formats reports according to

department standards.

Processes routine paperwork and/or enters data into a

department log or database in the servicing of a

customer.

June 2007 - October 2009 LA State Board of

Nursing Baton Rouge, LA

Licensing Assistant

Assist staff divisions in organization and maintenance

of multifaceted files.

Assist staff divisions in preparations of official

reports, publications, and correspondence

Perform data entry of renewals, complaints, legal

information, and/or other confidential administrative

materials as required.

Dec 2003 - February 2007 West

Corporation Baton Rouge, LA

Performance Assessment Liaison

Monitored the performance of At Home Agents.

Prepared reports on Line Group and Independent

Contractor Performance.

Provided assistance to At Home Agents during calls

Trained Independent Contractors to take calls for

ShopNBC, Pizza Hut, Direct Response, Pacificare, and

Community Care Rx.

Placed orders for ShopNBC.

Provided exceptional customer service to present and

potential customers.

Cancelled orders.

Entered manual orders.

Oct 2004 - Dec 2004 Spherion - Red Cross

Baton Rouge, LA

Data Entry

Temporary position entering the information of those

eligible to receive assistance as a result of the

damage done by Hurricanes Katrina and Rita.

Filing the applications that have been processed.

Searching the online database to see if any applicants

have already received assistance.

Entering the mailing and debit card information of

those who were approved for assistance.

Mailing rejections letters.

Aug 2002 - Apr 2003 Convergys of Baton Rouge

Baton Rouge, LA

Customer Service Representative

Answered calls and questions of Sprint PCS customers.

Explained billing

Changed plans

Programmed mobile phones

Educated customers on operating their handsets

Education October 2010 - Present American InterContinental

University Baton Rouge, LA

Pursuing an Bachelor's Degree in Information

Technology

Fall 2007 - May 2009 ITI Technical College Baton

Rouge, LA

Associates Degree in Information Technology

Completed Training in:

Visual Basic & C# Programming Languages

SQL & Access Databases

Microsoft Office: Word, Excel, PowerPoint, and Outlook

Current GPA - 3.54

Gold Award - Highest GPA in IT Program

Dean's List Award

2001-2002 Belaire High School

Baton Rouge, LA

Keyboarding - 53 wpm

Business Computer Applications II -Microsoft Word,

Excel, PowerPoint, Access, and Outlook

Cooperative Office Education

Interests Association of IT Professionals, Institute of Divine

Metaphysical Research, computers, Internet, bowling

References Shirley King, Licensing Analyst - LA State Board of

Nursing, 17373 Perkins Road, Baton Rouge, LA (225)

755-7513, *****@****.*****.**.**

Michele Green, Administrative Supervisor - Dept of

Children & Family Services, 1661 Canal St., New

Orleans, LA 504-***-****, *******.*****@**.***

Dui Jarrod, Creative Director - Cloud 9 Productions,

2401 Division Suite C 15, Metairie, LA (504)

388-8759, ***@**************.***

Contact this candidate