Customer Service Manager

Nancy Jenkins

*** ******** *** *

Westerville, OH 43082

614-***-****

***********@*****.***

Career Objective: To obtain a position as a paralegal/legal assistant.

Skills:

Microsoft Word Exceptional customer

Power Point service and people skills.

Excel

Very Organized Knowledge of business,

Skilled in several research probate, real estate, and

databases. litigation law in Ohio

Excellent communication Ability to learn and adapt

experience. quickly

55 WPM

Education: May 2010- August Capital University Law School

2010 Summer Immersion Program, ABA approved

First place mock trial team

Otterbein College

September 2004-June Bachelor of Arts in History, Minor: Religion

2008 Otterbein College Endowed Scholar

Ammons-Thomas Award

Otterbein Women's Club Scholar

Epsilon Kappa Tau, Corresponding secretary

-Dr. Marilyn Day Award

Marching Band, Section Leader

Experience: July 2007- Present Delia's, Inc.

Westerville, OH

Universal Representative, Kana Team Member,

Help-line Associate

Trained and proficient in all aspects of the

business.

Frequently exceeds sales goals and quality of

customer service goals.

Answer Help-line questions from general associates

August 2004-July Achieve Global training

2007 Often assigned to special projects.

CVS Pharmacy

Westerville, OH

Cashier, Photo-lab Technician

Processed customer transactions, Provided

exceptional customer service and resolve any

customer concerns.

Processed and printed film.

Reorganized store according to the plan-o-grams,

July 2002-August stocked and organized shelves.

2004 Given responsibility to run store in absence of the

manager

Alliance Data Systems

Westerville, OH

Store Service Associate

Processed credit card application via telephone and

verified the customer's credit card history

Handled accounts for several client businesses

Achieved 100% call quality

Trained new employees in a one-on-one setting

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