MICHELLE CALDWELL
**** ******* ***** ****, *. Las Vegas, NV 89031 510-***-**** **********@*****.***
EDUCATION
ASSOCIATE CERTIFICATE, BIOTECHNOLOGY: LANEY JUNIOR COLLEGE, OAKLAND, CA MAY2009
BIOTECHNOLOGY TECHNICIAN: REGIONAL TECHNICAL TRAINING CENTER, OAKLAND, CA MAY 2009
MEDICAL ADMINISTRATION: WESTERN CAREER COLLEGE, SAN LEANDRO, CA JANUARY 1996
CERTIFIED NURSING ASSISTANT: SAN LEANDRO, CA NOVEMBER 2004
SKILLS
• Proficient in Microsoft Office
• Word perfect
• Outlook
• SAP
PROFESSIONAL EXPERIENCE
SunBridge of San Leandro, San Leandro CA
Staffing and Central Supply Coordinator March 2006- January 2007
• Ensured adequate scheduling of all nursing staff for 24-hour coverage; adjusted schedule per occupancy report
daily; scheduled time-off requests; clerical support, payroll support.
• Determined par levels of nursing supplies necessary for the facility; purchasing (approximately $240,000
annually), coordinated claims, obtained rma’s, order entry; customer service, phone coverage (60+ calls per day),
established charges for month end close.
Certified Nursing Assistant June 2005- March 2006
• Provided routine daily nursing care and services in accordance with the resident’s assessment and care plan.
• Obtained vital signs, daily charting, and customer service.
Willow Tree Nursing Center, Oakland, CA
Certified Nursing Assistant January 2005- September 2005
• Provided nursing care and services to assigned resident’s; obtained vital signs.
• Positioning, turning, and transfers, record keeping, phone coverage, and food serve functions.
Winward International, Union City, CA
Account Specialist/ Call Center Representative March 2004-August 2004
• Managed accounts, quality control, phones (80+ calls per day), troubleshooting, scheduled/recalled orders for
shipment; generated and maintenance of reports
• Issued credits, debits, and return merchandise authorizations, order entry, and reception.
Corporate Sephora, San Francisco, CA
Call Center Representative: September 2000-June 2001
• Answered calls in busy call center (100+ calls per day), extensive troubleshooting, order entry, billing
inquiries, tracked orders
• Issued credits, debits, and rma’s, reconciled backorders, located substitutes, and order expedition.
• Assisted in training process for new hires.
ACHIEVEMENTS
•Rapid promotion to department head within (8) months of employment
• 4.0 GPA in Medical Administration classes
• My individual statistics was included as a model in a corporate publication
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