Customer Service Assistant

MICHELLE CALDWELL

**** ******* ***** ****, *. Las Vegas, NV 89031 510-***-**** **********@*****.***

EDUCATION

ASSOCIATE CERTIFICATE, BIOTECHNOLOGY: LANEY JUNIOR COLLEGE, OAKLAND, CA MAY2009

BIOTECHNOLOGY TECHNICIAN: REGIONAL TECHNICAL TRAINING CENTER, OAKLAND, CA MAY 2009

MEDICAL ADMINISTRATION: WESTERN CAREER COLLEGE, SAN LEANDRO, CA JANUARY 1996

CERTIFIED NURSING ASSISTANT: SAN LEANDRO, CA NOVEMBER 2004

SKILLS

• Proficient in Microsoft Office

• Word perfect

• Outlook

• SAP

PROFESSIONAL EXPERIENCE

SunBridge of San Leandro, San Leandro CA

Staffing and Central Supply Coordinator March 2006- January 2007

• Ensured adequate scheduling of all nursing staff for 24-hour coverage; adjusted schedule per occupancy report

daily; scheduled time-off requests; clerical support, payroll support.

• Determined par levels of nursing supplies necessary for the facility; purchasing (approximately $240,000

annually), coordinated claims, obtained rma’s, order entry; customer service, phone coverage (60+ calls per day),

established charges for month end close.

Certified Nursing Assistant June 2005- March 2006

• Provided routine daily nursing care and services in accordance with the resident’s assessment and care plan.

• Obtained vital signs, daily charting, and customer service.

Willow Tree Nursing Center, Oakland, CA

Certified Nursing Assistant January 2005- September 2005

• Provided nursing care and services to assigned resident’s; obtained vital signs.

• Positioning, turning, and transfers, record keeping, phone coverage, and food serve functions.

Winward International, Union City, CA

Account Specialist/ Call Center Representative March 2004-August 2004

• Managed accounts, quality control, phones (80+ calls per day), troubleshooting, scheduled/recalled orders for

shipment; generated and maintenance of reports

• Issued credits, debits, and return merchandise authorizations, order entry, and reception.

Corporate Sephora, San Francisco, CA

Call Center Representative: September 2000-June 2001

• Answered calls in busy call center (100+ calls per day), extensive troubleshooting, order entry, billing

inquiries, tracked orders

• Issued credits, debits, and rma’s, reconciled backorders, located substitutes, and order expedition.

• Assisted in training process for new hires.

ACHIEVEMENTS

•Rapid promotion to department head within (8) months of employment

• 4.0 GPA in Medical Administration classes

• My individual statistics was included as a model in a corporate publication

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