Customer Service Representative
Resume:
Amanda Mosby
Stockbridge, Ga. 30281
*********@*****.***
With CMS PDAP Certification, I am a licensed CNA and a Certified Home Health Aide . I have over 20 years of exceptional
Customer Service, Sales experience and I have extensive knowledge in the areas of communication, conflict resolution,
company representation and customer satisfaction. However, my talents are not limited to this type of role and I am fully capable
and willing to take on new responsibilities that will enhance my personal and professional skills.
Listed below are some of my highlights that I feel will benefit your company.
* Flexible to work overtime on short notice
* Organized and detail oriented
* Willing to take on new responsibilities
* Ability to understand new information at a fast pace
* Capable of working both independently and as a team player
* Always remain professional and pleasant in a high stress environment
* Excellent communication skills
* Account payable
I thank you for your consideration and look forward to speaking to you soon.
Sincerely yours,
Amanda Mosby
OBJECTIVE:
To obtain a challenging position for a stable Corporation that will Support and satisfy my strong ability and motivation to grow
both Personally and Professionally.
EXPERIENCE:
Tranquil Inc 9/2010- Present 678-***-****
Assist clients with Daily activities
House Keeping
Transportation
Assist with Self-Administration of Med’s
MAR, HRST
Valissa Hines 07/2009- 3/2010 571-***-****
Assist clients with Daily activities
House Keeping
Transportation
Assist with Self-Administration of Med’s
MAR, HRST
VERIO Inc. 05/06-11/2008 954-***-****
Customer Service Representative
Assisting customer by phone and through email correspondence in the office and at home.
Enter data and verifying clients
Account payable
Process credit card charges and billing invoices
Resolve conflicts and discrepancies surrounding complaints
Assisting customer with access the control panels and technical support
Assisting with plan changes
Detailed Internet Research of clients account
Log daily reports
Keep tack on of daily log files
Assist Dealer with end users account
Kelly Service (CMS Medicare) 10/05-Per Diem 954-***-****
Customer Service Representative
Supervised a staff of 15 individuals
Assist clients with Enrollment of approved Medicare plans
Enter data
Resolve conflicts and discrepancies surrounding plans with complaints
Assist with reports
Keep tack on of daily log files
Elder Care 12/15/2002 - 5/2004 561-***-****
Assist clients with Daily activities
House Keeping
Transportation
Assist with Self-Administration of Med’s,MAR,HRST
Rona Bartelstone Associates 1/20/2003- 5/2005 800-***-****
Assist clients with Daily activities
House Keeping
Transportation
Assist with Self-Administration of Med’s,MAR,HRST
AWWC (Sprint Telecom./Pharmacy, ILP) 12/01 -08/04-561-***-****
Customer Service R representative
Call clients about phone service
Enter data and verbally verify information
Resolve conflicts and discrepancies surrounding plans and complaints
Changed service to suit client’s needs
Order products from warehouse
Assist with daily report and process paperwork
Keep tack on of daily log files
Interactive Responses (Chase Manhattan Mortgage Corporation), 12/00 - 6/01
Customer Service Representative
§ Enter data and verbally verify confidential information on clients
* Compile and send out required loan and mortgage packages
* Resolve conflicts and discrepancies surrounding customer complaints
* Comply with and perform excellent quality assurance procedures
* Assist with daily reports and data entry
§ Maintain a positive and friendly attitude at all times
SKILLS:
Intermediate Excel and Word, Detailed Internet Research, Various e-mail packages, Wide variety of office equipment, HHA
Certification with update in-services, CMS PDAP Certification, Nurse’s Aide Certification.
Contact this candidate