LAURA C. DREUTH

**** ******* ***

Sacramento, CA 95829

916-***-****

Career Summary:

** ***** ** ********** ** the Information Technology Industry with 5 years in Technical Recruiting, 5

years in Technical Support, and extensive experience in Customer Service and Office Administration.

Over 18 years of experience working in a wide range of diverse environments.

Technical and Professional Skills:

• Excellent written, verbal, and interpersonal communication skills with the ability to successfully

communicate with all levels within an organization

• Well organized with efficient time management skills

• Strong performance under pressure using detail/deadline-oriented focus, multitasking and

problem solving skills

• Work well within a team environment and equally as strong working independently

• High volume, client-focused recruiting for all levels of staff and candidates in industries such as

Telecommunications, Engineering, Government and Financial

• Proficient in all phases of the recruiting process for contract, contract-to-hire, and permanent

positions

• Experienced working with Vendor Management Systems such as ETEMP, Fieldglass and

IQNavigator

• Experienced using recruiting software such as Bullhorn and Personic EZAccess, networking sites

such as LinkedIn and job boards such as DICE, CareerBuilder, Monster, HotJobs and Craigslist

• Extensive background in Customer Service in Technical and Business environments

• Strong troubleshooting skills with demonstrated expertise in diagnosing and resolving software,

hardware and network problems

• Proficient with Microsoft Office Suite including MS Word, Excel, PowerPoint, Outlook and

Lotus Notes

• Knowledge of UNIX, DOS, Windows 95, 97, 2000, XP, Vista and NT, Oracle

• Other tools used throughout career: JD Edwards and New Business Systems, Pervasive (Btrieve

Data Base Manager), Xtrieve file manipulation, Seagate Crystal Reports, Web Ex, Dial Up

Networking, Reachout and PCAnywhere remote control, Vantive tracking Software, IE,

Netscape Communicator

Experience:

TeamPersona, Sacramento, CA 7/2009-1/2010

Recruiter

TeamPersona is a staffing company headquartered in Walnut Creek, CA. When my previous employer

Setka, Inc. had dissolved in June 2009, TeamPersona acquired some of their clients and I was brought on

board to help recruit since I was familiar with many of the clients. Clients worked with include AT&T,

Verizon, Amdocs, Visa, and National Renewable Energy Lab.

Responsibilities:

• Recruited for contract and contract-to-hire IT, Professional and Administrative personnel using

traditional sourcing strategies such as cold calling, posting and searching job boards and working

with alliance partners

• Used Bullhorn exclusively to generate, source and fill job orders for TeamPersona

• Screened, interviewed and evaluated qualified applicants

• Negotiated contractual terms and rates with independent contractors and third party vendors

• Participated in daily and weekly meetings with TeamPersona managers and other recruiters to

achieve job order balance, enhance productivity and add to company success

• Worked in Vendor Management Systems to view and track job openings assigned, submit

candidate resumes and profiles and to follow up on status of submittals

• Created, maintained and updated job postings on job boards

Setka, Inc., Sacramento, CA 8/2006 – 5/2009

Recruiting Specialist

Setka, Inc. provided Information Technology staffing solutions, computer technology consulting services

and leading edge systems solutions. Clients included State of CA, Sacramento County, VSP, AT&T,

Verizon, Amdocs and others.

Responsibilities:

• Recruited IT and Professional Business personnel using traditional sourcing strategies such as

cold calling, posting to internet job boards, searching job boards and working with alliance

partners to recruit candidates for our clients

• Screened, interviewed and evaluated qualified applicants

• Negotiated contractual terms and rates with contractors and third party vendors

• Worked closely with Managers and other recruiters to achieve job order balance and company

success

• Worked in Vendor Management Systems to view job openings, submit candidate resumes and

profiles and follow up on status of submittals

• Completed, responded to and submitted candidates to RFP’s from various clients

• Created, maintained and updated postings on job boards

• Scheduled and arranged interviews between hiring managers and candidates

• Initiated background checks and drug screenings for new employees

• Created documentation packages as specified by Setka, Inc. and successfully administered

contracts for consultants

• Attended Client/Vendor conference calls and worked closely with clients to assess their needs

• At various times, covered for my direct Manager by monitoring the client accounts and working

as a point of contact for them

CoreTechs, Inc., Sacramento, CA 9/2004 – 1/2006

Technical Recruiter

CoreTechs is a company with more than 25 years of experience in the staffing industry. With a staff of

engineers, technical and non-technical personnel, multitudes of technical positions are supported and

filled for private and public sectors and companies.

Responsibilities:

• Responsible for recruiting personnel such as Engineers, Project Managers, Network Architects,

Software Developers, QA Analysts, Systems Administrators, Business Analysts, Marketing

Managers, Sales Managers, Accountants, Contract Administrators, VP of Financial Reporting,

Scientist, CAD Engineers, Web Developers, Technical Support Engineers, and Programmers

• Worked with Account Managers and other recruiters to achieve job order balance and company

success

• Communicated with client Managers, HR personnel and other Department heads to assess their

staffing needs. Gathered technical and business requirements including timeline, scope and

budget to provide qualified candidates

• Used traditional recruiting strategies such as cold calling, candidate searches using job boards

such as DICE, Monster and HotJobs and referral incentive programs

• Maintained and updated daily postings on job boards as well as the CoreTechs database

• Conducted phone screens/interviews to qualify candidates

• Negotiated rates and other contractual terms with Independent Contractors and Third-party

vendors

• With the candidate’s consent, tailored and highlighted their resumes to reflect specific experience

desired by the client

• Performed extensive screening, interviewing and reference checking

Hyperion Solutions, Sunnyvale, CA 3/2000 – 5/2004

Technical Support Analyst

Hyperion Solutions is a business performance management software company. Many of their products

target the Business Intelligence and Business Performance Management market.

Responsibilities:

• Provided Customer Support to customers who were using the Enterprise Software and Client

Report Software

• Communicated with clients via phone, e-mail and instant message via Motive to help resolve their

software issues through a process of fact-finding, research, client application testing, replication

and escalation if necessary.

• Troubleshooting techniques included using Vantive, Primus, WebEx and testing on workstations

with Operating Systems such as Windows NT, Windows 2000 and XP

• Used WebEx to gain access to client’s desktop for troubleshooting their Hyperion software

• Worked closely with GSAT, a technical team, to help resolve more technical issues

• Used FTP sites to upload/download client files for testing

• Identified software bugs and created documentation in the Vantive database

• Generated, documented and tracked incidents using the Vantive software

• Attended team conference calls and trainings

Per-Se Technologies, San Jose, CA 2/1999 – 2/2000

Technical Support Specialist

Per-Se Technologies is a leader in Connective Healthcare Solutions designed to help physicians,

pharmacies and hospitals.

Responsibilities:

• Provided direct technical support for customers using the ORSOS Surgery Scheduling Software.

Resolved customer software issues through a process of fact-finding, research, testing and

escalation if necessary.

• Troubleshooting techniques included using Crystal Reports, Xtrieve, Btrieve and Vantive

• Dialed into customer’s workstations using Dialup Networking, Reachout and PCAnywhere

• Worked closely with Systems Engineering to help resolve client network configuration issues

• Worked closely with Development department to identify and escalate possible bugs with the

ORSOS software that may need to be investigated

• Generated, documented and tracked incidents using the Vantive software and provided daily

updates to management

• Other duties performed included providing support for the Call-Coordinators by taking calls with

customers and opening incidents and placing the incidents in the appropriate queues

• Member of the 24-hour “on-call” team providing assistance to customers from remote locations.

• Provided technical training to new technicians both locally in San Jose, CA and in our Chapel

Hill, NC branch

Burnham Services Inc., Newark, CA 1991 – 1999

Administrative Manager

Burnham Services was a transportation carrier for Xerox. I worked in the Newark, CA branch performing

Administrative Manager duties.

Responsibilities:

• Processed Accounts Payables/Accounts Receivables

• Tracked contractor revenue

• Maintained settlement reports

• Accountable for purchase order systems integrity

• Provided support for the Regional Branch Manager and local Operations Manager

• Administered documentation processes for inbound and outbound equipment reports

Education:

Masters Institute, San Jose, CA – CNE Certification

Systems Administration Engineer 1998

Chabot College, Hayward, CA – Business Administration Courses

References:

Available upon request

Contact this candidate