Customer Service Administrative Assistant

**** ********* ***.

Dayton, Ohio *****

937-***-**** Cell

abjpqn@r.postjobfree.com Nicole Buhrman

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Qualifications 15 + yrs. Customer Service & Call Adaptive to multi software

Center experience systems.

8 + yrs. Administrative and Executive Detail Oriented, Versatile, &

Support. Well Organized.

Proficient in Access, Excel, Power HR Generalist

Point, & Outlook.

Technical Software: Proficient in Microsoft Office suite 2003, 2007 to include

Skills Word, Exchange, Power Point, Excel, Outlook and as well as Works. Also

proficient in Lotus Notes, CICS, Microsoft 95, 98, professional, and XP.

Hardware: Apple Macintosh, Hewlett Packard, Mirror, Dell, Switchboard,

2-way radio, and Alpha Mate Paging System

Experience August 2007 - Current Manpower / CBS / Kelly Svcs.

Dayton, OH

"Nicole is a Professional Administrative Assistant

hard worker, Process invoicing for AP/AR. Collected money from Drivers, Sales Reps,

always stays on Merchandiser's, and Customers for current and end of day sales, as well

task. Has the as for products sold. Update and Maintain Expense Reports for CEO and

ability to Vice President of Co.

mulit task in Sales - bringing in new product and selling current product to new and

any existent customers

environment. Provide support to President, Vice President, Managers, Sales Reps,

Nicole is a Merchandiser's, and customers for accounts. Receive and respond to

team player customer emails regarding customer service issues. Act as liaison

always willing between customer/account manager, Sales Rep/Customer, and

to help anybody Customer/Distribution.

out. Work extensively with MS Word, Excel, Outlook and PowerPoint to prepare

~~Performance correspondence, maintain database and compile reports, reviews and

Review follow-up on weekly reports (LSN Follow Up, Order Follow Up, and

January, 2007 Backorder Follow Up) as required by account management

Process requisition transactions, including editing of products,

"Nicole is an shipping codes, etc. Assist account manager in preparation of Low Stock

excellent Notice for client review. Generate weekly NFM reports per customer

worker always profile. Process production orders through system and distribute to

stays on task. vendors. Maintain system through preparation of input documents and/or

She has created data entry; update customer files including printing histories, samples,

several functional files, procedures, etc.

templates to

reduce workload August 2006 - August 2007 CBS Personnel - Internal

and increase Position Middletown, OH

speed, all of

which have been Administrative Assistant / Receptionist

implemented."

~~Performance Prepare and set up orientation, Distribute payroll checks, Maintain

Review filing all documents and incoming applications as well as purging

April, 2006 archived documents. Document and fax employment verifications and

payroll.

Plan and schedule company meetings; assist Human Resources in recruiting

process; Schedule and maintain all incoming interviews. Work extensively

with MS Word, Excel, Outlook and PowerPoint to prepare correspondence,

maintain database and compile reports. Order office supplies and

coordinate shipments and deliveries

For the district sales rep would come up with inventive ways to solicit

business to join are company. Would locate leads and make inquiry calls

as to if the company did any business with temps if would be interested

would set up a time for them to contact our district sales rep.

Greet more than 50 clients and handle 100+ incoming calls each day

concerning available employment. Also perform various duties assigned by

the Branch Manager

October 2004 - August 2006 Victoria Secret Direct

Kettering, OH

Client Services Rep., Internet Services Rep., and Special Handling

Acting as representative of large Corporation by answering calls,

performing data entry duties, problem-solving, assuming clerical duties,

and purchasing. Confirm advanced level high-risk check and credit card

orders to prevent loss due to unauthorized purchase or bad checks.

Handle inbound/outbound inquiries related to address verification and

authorization. Process manual authorizations for auth declines. Recover

company losses related to pending orders. Identify fraudulent activity.

Interpret issuing bank and credit bureau AVS codes for order processing.

Update client records in system to reflect accurate information. Also

communicate with clients as an Internet service representative via email

in the fulfillment department. Process over hundred calls a day as well

as answer twenty-one emails per hour.

"Nicole is

always on task,

very organized,

and always

eager to learn

something new."

~~Performance

Review

February, 2004

"I have come to

rely on Nicole

as she is very

reliable and

quick about

everything she

does. Also very

eager to

learn."

~~Director of

Pharmacy

April, 2002

"Nicole is

continuously

looking for new

ways to improve

the work

environment for

her and others.

Very organized

and always

multi tasking.

~~Performance

Review

June 2001

July 2003 - August 2004 MetLife Auto and Home

Springboro, OH

Centralized Processing Unit

Process auto and home ID cards for special need states that require

careful handling and specific requirements according to their specific

DMV'S. Provide proof of insurance utilizing Microsoft word and excel on

rush and no rush basis all request are processed within an hour for

rushes and 2 hours for non-rushes. Also process correspondence request

when needed.

February 2002 - May 2002 Outer Banks Hospital

Nags Head, NC

Administrative Assistant / Lead PBX Operator

Maintained continuous coverage of the switchboard, adequate to

efficiently process incoming call volumes. Was responsible for

maintaining schedules for Facility Services departments including

Security, Housekeeping, Maintenance, and PBX. Trained new operators as

well as outside departments in the operation of the switchboard and

procedures for responding to alarms and code calls. Was responsible for

typing and creating new forms, maintained a log for various things, and

maintained and communicated incoming changes for all departments

February 2001 - August 2001 Charter Communications

Nags Head, NC

Dispatcher I

Maintained proper management of work order schedules. Dispatched

technicians through their daily routes, emergencies, and outages.

Managed updates in between scheduled work. Checked in previous days and

scheduled next day's routes. Assessed any changes and credits due to the

subscriber. Was responsible for relaying and recording information to

field personnel through use of a 2-way radio. Responded to customer

service requests, recorded customer service calls into computer,

maintained schedules of service outages, completed work orders and

summary reports and provided customer assistance to resolve service

problems.

February 2000 - November 2000 Rubbermaid Commercial Products

Winchester, VA

Customer Service Professional

Serviced master wholesalers and distributors with quality customer

service by processing purchase orders, answering questions by telephone

and/or facsimile about products, pricing, and purchase orders. Processed

complaints, reshipments, and expedites on Commercial and Healthcare

products. Oversaw assigned VIP accounts with special needs and concerns.

In a Health Care and Commercial environment filled customer's concerns

and acquisitions based on company, customer, and carrier error and

Processed customers' purchase orders via telephone and facsimile.

Education October 2002 - August 2003 Creative Images - A Matrix

Design Academy Centerville, OH

Cosmetology

August 1994 - June 1998 Sinclair Community College

Dayton, OH

Advertising and Graphic Design

June 1994 Oakwood High

School

Dayton, OH

High School Diploma

References Furnished upon request.

Contact

Information 2755 Ferncliff Ave Dayton, Ohio 45420 937-***-**** cell

abjpqn@r.postjobfree.com

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