Customer Service Quality Assurance

HOLLY N. HARRIS

**** ******* ***** ********, ** *5125 651-***-****

abjpqb@r.postjobfree.com

_____________________________________________________________________________

_____________

UNIVERSITY OF MINNESOTA

Education:

Minneapolis, MN

Curtis L. Carlson School of Management

December 2008

Bachelor of Science in Business, Human Resources and Industrial Relations

CENTER FOR ACADAMIC PROGRAMS ABROAD

Florence, Italy

University of Minnesota Study Abroad

Fall 2007

Studied International Business

_____________________________________________________________________________

_____________

THE HARTFORD

Experience:

Woodbury/Oakdale, MN

Service Specialist- Mutual Funds Account Management

March 2009-Present

• Obtained required Series 6 license to accurately process securities transactions

• Process financial transactions, account maintenance, and transfer of assets

• Meet objectives set by department for productivity and quality standards

Project Administration Intern- Woodbury Financial Services September

2008- February 2008

• Facilitated implementation of new quality database for brokerage operations

• Trained side by side with business analysts on multiple projects pertaining to internal quality audits

• Performed internal quality audits for multiple products and lines of business

Policy Administration Intern June 2008-

September 2008

• Provided customer service via phone and email to address customer discrepancies

• Effectively learned multiple new systems in order to process customer requests in a timely manner

• Worked with service specialists in order to make customer insurance policy changes

KJ INTERNATIONAL RESOURCES

Minneapolis, MN

Quality Assurance Assistant

February 2008- May 2008

• Provided quality assurance reviews for project managers

• Reviewed translated documentation for consistency to source documents

• Confirmed client instructions were implemented

• Assisted project coordinators

WELLS FARGO SHAREOWNER SERVICES South Saint

Paul, MN

Corporate Actions Department May 2007-

August 2007

• Changed titles on stock certificates

• Created new accounts for new stockowners

• Learned and became proficient using stock software

• Worked with software programs to replace/cash out lost stock certificates

TARGET

Woodbury, MN

Guest Services Team Member

May 2005- May 2007

• Resolved customer complaints through problem solving and using tactful communication

• Served as Guest Services Team Lead when needed to maintain an efficient store operation level

• Trained new team members on service desk procedures including closing/opening duties, handling cash,

and friendly customer service

• Provided effective customer service through open lines of communication

Pharmacy Team Member May 2003-

May 2005

• Developed excellent communication skills through constant interaction with customers and co-workers

• Assisted pharmacists with correctly filling prescriptions by checking drug NDC numbers

• Explained insurance issues to customers via phone and personal communication

• Billed over 20 different medical insurance companies

_____________________________________________________________________________

_____________

Computers: • Proficient with Microsoft Excel, PowerPoint, Outlook and Word, PeopleSoft, and Lotus Notes

Contact this candidate