Customer Service Administrative Assistant

GWENDOLYN DIANE SCOTT

**** ******** **** ******, ***********,

Tennessee 37862 865-***-****,

*****@*****.***

SUMMARY

Accounts Coordinator/ Accounts Receivable/Accounts Payable Clerk with extensive experience in

processing, reconciling and recording account information, addressing and resolving customer issues,

generating financial reports, conducting cost analysis, and coordinating operations procedures and process

improvements requiring strong computer, analytical, attention-to-detail and teaming skills

SKILLS

Microsoft Word, Excel, PowerPoint; Quick Books, Hearform, Sycle.net software; Account Management,

AP/AR, Account Reconciliation, Billing, Invoicing, Statements, Data Collection, Data Verification, Data Entry,

10 Key, Bank Deposits, Reports, Records Keeping, Documentation, Scheduling, Calendars, Retail Sales,

Sales Upgrades, Customer Service

EXPERIENCE

East Tennessee Hearing Center, 08/2009

- present Administrative Assistant, Part-

Time

> Provide front desk customer service and reception greeting clients and visitors, answering phones,

routing calls,

processing mail, and confirming appointments

> Record and process payments and accounts receivable

> Maintain and update appointment schedule and staff calendar

Direct Marketing Service Center, Knoxville, TN 08/1999

- 04/2009 Administrative Assistant - Accounts

Coordinator

> Performed day-to-day accounting services conforming to accepted accounting practices including accounts

payable,

accounts receivable, account reconciliation and bank statements

> Collected, analyzed, and verified account and financial information for creating reports

> Created banking and payment Excel spreadsheets

> Addressed and resolved customer issues and collected client feedback for distribution to management

> Analyzed operations procedures and processes for developing greater efficiencies through the

implementation of

process improvements

> Evaluated travel, lodging, and entertainment vendors for services and costs for contract awards

> Maintained up-to-date records systems to facilitate the easy retrieval of information

> Maintained compliance with accepted accounting principals, operations and quality standards

Lev! Strauss & Company, Knoxville, TN 02/1981 -

08/1999 Administrative Assistant/Shade Control

Coordinator

> Developed information on the shipment of goods and materials through out the U.S. and Mexico

> Evaluated the shading of fabrics for color consistency and quality

> Sampled and inspected fabrics for quality compliance on delivery or prior to shipment exercising the

authority for

accepting or rejecting fabrics

> Created quality assurance memorandums and reports

EDUCATION

Associate of Arts, General Business, Cooper Institute, Knoxville, TN

Diploma, East High School, Knoxville, TN

Enrolled, B.S., Management, University of Phoenix, anticipated graduation winter, 2009

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