Customer Service Manager

Crystal M. Wallace

Objective To provide office support in a challenging and

interesting atmosphere, and to enhance my skills for

future growth.

Summary I am seeking a full-time position that will utilize

my skills and provide additional training in new

areas.

Employment 2008-2009 Sodexo Simsbury, CT

Senior Clerical Assistant

. Proficient use of Microsoft Word, Excel and

Outlook with occasional use of PowerPoint. Executed

mailers, maintained supplies of sell sheets,

giveaway packets for prospective clients, ordered

supplies, answered and directed phone calls.

Provided assistance to 10-person department by

putting together proposals, printing materials,

binding presentations and shipping via UPS. Use of

copiers, glue machine coil binding machine, GBC

machine, paper drill and paper cutter. Coordinated

meetings including reserving rooms, ordering meals

and set up rooms.

2007-2008 Bob's Discount Furniture Southington, CT

Customer Service Representative

. Direct support to store manager, sales associates

and customers, providing assistance and information;

processing of payment paperwork; handling of

multi-line telephone system, directing calls and

taking messages; computer inputting of sales

information and scheduling of deliveries; compiling

of financial packages for customers; preparation of

bank deposits; inputting of daily sales into

computer system. Use of Microsoft Word, Excel,

Internet and Email.

2004-2006 McDonald's Corp. Presque Isle, ME

Shift Manager

. Direct support to store manager; scheduling of

employees for daily shifts; daily stock and

inventory counts; cash-out of registers and daily

deposits; assured direct customer service by

overseeing production of fresh food being served in

a timely manner.

2002-2004 Wal-Mart Corp. Fryeburg, ME

Customer Service Manager

. Direct support to floor manager; greeting of

customers and directing them to the proper

departments for their needs; maintaining front entry

of store; daily scheduling of cashiers for registers

and monitoring of their required breaks; daily

cash-outs of multiple register drawers and

preparation of daily deposit; handling of multi-line

telephone system, directing calls and taking

messages.

Education 1996-2000 Fryeburg Academy Fryeburg, ME

High School Diploma

Graduated from Fryeburg Academy, a private college

preparatory school in Fryeburg, ME. Fryeburg

Academy offered a challenging and diverse curriculum

and a strong basis for higher education. I plan to

enroll in evening college to continue my education.

References Available upon request.

Summary of

Qualifications I am anxious to learn new skills and am always ready

to assist in when needed. I am accustomed to taking

direction from my superiors and supporting them in

their duties as needed. I have strong customer

service skills, which benefits me when dealing with

co-workers and the public, in person or by

telephone, in a kind and efficient manner. I

believe I have been an asset to my previous

employers, and I look forward to an opportunity to

serve your company.

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