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Customer Service Insurance

Location:
Ceres, CA, 95307
Posted:
October 11, 2010

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Resume:

-*LUPE DE LA ROSA

**** ******* *****

Ceres, Ca *5350

209-***-****

abjpn1@r.postjobfree.com

OBJECTIVE:

To secure a position in which my front office skills will be utilized and provide an opportunity for both professional growth and

advancement.

QUALIFICATIONS:

Good leadership and P/R skills, excellent customer service, all aspects of dental insurance billing, data entry, accounts receivable,

accounts payable, collections, deposits, financial coordinator, payroll, appointment coordinator.

WORK EXPERIENCE:

Dec 2008-July 2010 FRONT OFFICE MANAGER/BILLING, Infinity Dental Group. Turlock, Ca

I am responsible for supervising both front and back office employee’s I handle all complaints from patient’s or employees. I have

really good problem solving skill, payroll, billing, tracing insurance claims, following up on outstanding insurance claims, daily

deposits, accounts receivables, outstanding balances, and collections. My responsibilities also included answering phones, managing

and scheduling appointments and making sure schedule met daily goal, treatment plan/financial coordinator, day sheets, aging,

balancing and closing out each month. Eagle Soft

May 2007-Dec 2008 FRONT OFFICE COORDINATOR, Jeff Kim DDS. Manteca, CA

Private office(General and Orthodontics), My responsibilities include dental insurance billing, following up on outstanding

insurance claims, calling insurance companies to obtain eligibility and benefits, financial coordinator, collections, answering phones,

scheduling appointments, data entry and great customer service. Easy Dental

May 2005-Jan 2007 FRONT OFFICE MANAGER/BILLING, West Valley Dental. Tracy, Ca

I was responsible for supervising front and back office employees, payroll, billing, tracing insurance claims (cleaned up two years of

outstanding insurance claims, reconciled over $40K), calling insurance companies to obtain eligibility and benefits, aging and

financial reports, financial coordinator, accounts receivable, collections, deposits, answering multi-lines, scheduling appointments,

problem solving and shared other office duties. Soft Dent

July 2002-Apr 2005 FRONT OFFICE COORDINATOR, Dr. P. Rimmie DMD. Modesto, Ca

Private office (General and Orthodontics) Responsible for all front office duties such as billing dental insurance e companies tracing

claims, calling insurance companies to obtain eligibility and benefits, aging and financial reports, financial coordinator, accounts

receivable, accounts payable, collections, customer service. Dentrix

May 2001-July 2002 FRONT OFFICE COORDINATOR, Mc Henry Village Dental. Modesto, Ca

Supervised front office, dental billing, financial coordinator, tracing insurance claims, outstanding insurance claims(cleaned up

outstanding reconciled over 50K) obtained eligibility and benefits, deposits, collections, answering multi-lines, schedule coordinator,

accounts receivable, accounts payable customer serves. Softdent

Mar 1996-May 2001 OFFICE MANAGER/BILLING, Ceres Dental Group. Modesto, Ca

Supervised front and back office employees, trained front office employees to bill dental insurances, problem solving, financial

coordinator, printed required monthly reports for upper management, billing insurances including ortho billing and tracing unpaid

dental claims, obtained eligibility and benefits deposits, collections accounts receivables, and payroll. Softdent



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