Sales Administrative Assistant

Ramona N. Garcia

**** * ** ***** **** ( Milwaukee, WI 53219

abjpm7@r.postjobfree.com ( 414-***-****

Summary of Qualifications

* Organized, highly motivated, and detail-directed problem solver.

* Bilingual, fluent in both English and Spanish

* Demonstrated capacity to provide comprehensive support for executive-

level staff including scheduling meetings, coordinating travel, and

effectively managing all essential tasks.

* Proven track record of accurately completing research, reporting,

information management, marketing, and business-development efforts

within budget requirements.

* Adept at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives.

* Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

* Proficient in Microsoft Office System, type 90 wpm with complete

accuracy.

Professional Experience

Wells Fargo Home mortgage - Milwaukee, WI 2009 to Present

Home Preservation Specialist

Assist mortgage holders in retaining or liquidating properties in

foreclosure and/or delinquent status. Also advise customers who are

experiencing hardships of options and provide support for internal

underwriters.

. Responsible for reviewing and adjusting collection portfolios to

reduce delinquent/problem loans within framework of company or

investor guidelines.

. Daily functions include: spreading financial statements; analyzing

credit information; monitoring adherence to terms of agreement;

corresponding with customers; restructuring payments plans.

. Assist in handling workout and restructuring of imminent default

loans.

American Society for Quality - Milwaukee, WI 2004 to 2009

Media Sales Coordinator

Handled all sales for clients and territories interested in Professional

Services and Recruitment

. Successfully co-produced an innovative new Media Kit for potential

and existing advertisers.

. Balanced both the revenue and expense budget for both Organizational

and Media Sales.

. Designed monthly e-newsletter for existing and potential customers.

. Formulated, wrote, and implemented processes and procedures for the

Sales Coordinator role.

. Coordinated sales meetings and workgroup events as needed.

. Served as teleconference coordinator.

. Coordinated and assisted in the lead generation marketing campaigns

through partnership with Marketing and Production.

. Handled and processed advertising ledgers and sales reports.

. Daily, weekly and monthly maintenance of revenue tracking documents.

American Society for Quality - Milwaukee, WI

. Customer Care Representative

Assisted with the maintenance and continual improvement of workgroup

procedures while responding to customer inquiries and requests via

call center, email and web chats.

Northwestern Mutual - Milwaukee, WI 1997 to 2000

Administrative Assistant

Served as Administrative Assistant for Corporate Planning and Information

Systems Teams

. Composed reports and correspondence containing decisions of

designated manager.

. Scheduled conferences, committee meetings, lunches and travel

arrangements for managers and directors

. Performed miscellaneous office duties such as ordering supplies,

faxing, copy jobs, etc.

. Prepared bi-weekly time, expense, and travel reports.

. Directed all administrative and project support efforts.

Education

. AAB, Associate of Arts in Business, Axia College of the University

of Phoenix

. Certified Quality Improvement Associate, ASQ

. Currently enrolled at the University of Phoenix for B.A. in

Business Management

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