Customer Service Manager
Resume:
Krystal Trujillo
Corpus Christi, Texas 78413
************@*****.***
OBJECTIVE: To become part of reputable firm/organization and to be given
the opportunity to gain further knowledge and experience.
EMPLOYMENT HISTORY:
Wal-Mart Stores Inc.
4833 South Padre Island Dr.
Title: Cashier
Supervisor: Daniel Lopez
Pay Rate: 8.50 hr (Ending)
Time: May 2010 - Sep 2010
Responsibilities:
> Receive payment by cash, check, credit cards, vouchers, or automatic
debits
> Greet Customers entering and leaving establishment.
> Process Merchandise returns and exchanges
> Answer customers' questions, and provide information on procedures or
policies
> Assist customers by providing information and resolving their
complaints
Kohl's Department Store
5626 Saratoga Blvd.
Title: Cashier
Supervisor: Trish Smith
Pay Rate: 7.50 hr (Ending)
Time: July 2009 - Feb 2010
Responsibilities:
> Process Merchandise returns and exchanges
> Greet Customers entering and leaving establishment.
> Attend to customers as needed.
> Maintain fitting rooms.
> Receive payment by cash, check, or ATM debit cards/Credit cards
> Zone assigned area.
JD Liquor &Wine
7001 Saratoga Blvd
Title: Asst. Manager
Supervisor: Joaquin Perez
Pay Rate: 10.00 hr (Ending)
Time: Mar 2009 - April 2010
Responsibilities:
> Provide customer service by greeting and assisting customers, and
responding to customer inquiries and complaints.
> Answer questions regarding the store and its merchandise.
> Compute sales prices, total purchases and receive and process cash or
credit payment.
> Recommend, select, and help locate or obtain merchandise based on
customer needs and desires.
> Place special orders or call other stores to find desired items.
> Inventory stock and reorder when inventory drops to a specified level.
> Examine merchandise to ensure that it is correctly priced and
displayed and that it functions as advertised.
> Plan budgets and authorize payments and merchandise returns.
Sames Crow Ford
4721 Ayers
Title: Receptionist
Supervisor: Jorge Gonzales
Pay Rate: 7.50 Hr (Ending)
Time: June 2008 - Sep 2008
Responsibilities:
> Operate telephone switchboard to answer, screen and forward calls,
providing information, taking messages and scheduling appointments.
> Greet persons entering establishment, determine nature and purpose of
visit, and direct or escort them to specific destinations.
> Collect, sort, distribute and prepare mail, messages and courier
deliveries.
Joe's Comidas
5488 South Padre Island Dr.
Title: Cashier/Asst. Manager
Supervisor: Joaquin Perez
Pay Rate: 9.86 hr (Ending)
Time: Feb 2007 - May 2009
Responsibilities:
> Greet Customers
> Maintain food and equipment inventories, and keep inventory records
> Count money and make bank deposits.
> Schedule and receive food and beverage deliveries, checking delivery
contents to verify product quality and quantity.
> Relay food orders to cooks.
> Prepare and serve cold drinks, or frozen milk drinks or desserts,
using drink-dispensing, milkshake, or frozen custard machines.
> Accept payment from customers, and make change as necessary.
Old Navy Inc.
5425 South Padre Island Dr.
Title: Logistics Associate
Supervisor: Dalia G.
Pay Rate: 7.00 hr (Ending)
Time: Aug 2006 - Jan 2007
Responsibilities:
> Plan commercial displays to entice and appeal to customers.
> Place prices and descriptive signs on backdrops, fixtures,
merchandise, or floor.
> Change or rotate window displays, interior display areas, and signage
to reflect changes in inventory or promotion.
> Collaborate with others to obtain products and other display items.
EDUCATION:
Carroll High School 12th Grade Degree: General Education Diploma
SKILLS:
Microsoft Word, Excel, Adobe Acrobat 7.0, Windows 00, XP, Vista, & Windows
7, Internet Explorer, Customer Service, Filing Documents, Multi Line
Telephone Systems, 10 Key Calculators, & Cash Handling
REFERENCES:
Amanda Gonzales 361-***-****
Amanda Velasco 361-***-****
Adrianna Martinez 361-***-****
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