Customer Service Manager

Holly M. Muckelroy

**** ************ ** ? Woodlawn, Tennessee 37191 ? 931-***-****/ (910)

***-**** ? abjpjo@r.postjobfree.com

Objective: To get a better understanding either in the psychology, or

criminal justice field while expanding my knowledge and options around both

the civilian and military careers while attending college full time. I will

be graduating in two more semesters, expected graduation date May 2011.

While working I plan on going to graduate school to specialize in most

likely Criminology then work for one of the Federal Agencies that protects

this country.

Work experience:

August 2010 - Present YMCA Fun Company Clarksville, TN

Site Assistant

. Insure the safety of all children at all times

including roll taking and counting of participants.

. Direct a group of 15 to 20 (DHS maximum is 20)

children in activities outlined by the site director

either inside or outside program areas.

. Assist in developing and implementing a quality

curriculum that meets YMCA guidelines.

. Maintain daily record keeping and adhere to all

guidelines.

. Attend all staff meetings and in-service training as

required by the program staff.

. Participate in YMCA volunteer programs, sustaining,

United Way, and the annual We Build People Campaign.

. Assist in controlling and maintaining supplies and

inventory on site.

. Assist in monitoring licensing standards at the Fun

Company site to ensure the maintenance of all quality

standards.

. Maintain positive relationships with YMCA personnel

and administration.

. Assist in maintaining citywide policies and

procedures.

. Assume duties as directed by the site director.

June 2007 - November 2009 GNC Fort Campbell, KY

Sales Associate

. Take care of soldiers and family members sports

nutrition, weight management, healthy aging needs.

. Responsible for cleaning store, shipment, markdowns,

deposit money, and end of day paper work, morning

opening and paper work, change of prices, and

customer service.

June 2006-October 2006 Pierce and Associates

Inc Fayetteville, NC

Community Service Therapist

. Works with an individual with a mental health

developmental disabilities.

. Helps the individual improve in the following areas:

Various Skills Building Activities

training of the caregiver

Daily and community Living Skills

Socialization Skills

Adaptation Skills

Development of leisure time, interests

activities

Symptom monitoring and management skills

Therapeutic mentoring

Substance abuse education

Behavior and anger management

2004- 2006 JFK SF Museum Gift Shop Fayetteville,

NC

Lead Sales Clerk

. Trained new employees

. Increase sales by suggestion of new items

. Advised manager on selection of new items to be sold

in the store

. Responsible for opening, closing of the store and

register, catalog orders, and customers concerns.

. Main engraver for the museum

- Engrave for military companies:

JFK Special Warfare Center

Civil Affairs Psychological Operations

Command

United States Army Special Operations

Command

2003-2004 Auntie Anne's Pretzels Clarksville,

TN

Night shift manager

. Managed the night shift employees

. Took care of any problems such as

- customer service

- customer complaints

. Order/made a list of materials needed in the store

. Closed store, register, and handle the night deposit

and took care of the daily sales and faxed it to the

headquarters at the end of the day.

. Trained new employees

. Increased sales by suggestions of our specials and

help advised store manager on how to boost up the

sales.

. Clean and sterilize the store at closing time with

the employees

September 2006- January 2007 Curves

Curves Instructor

. Help women of all ages achieve their fitness and

health goals

. Gave them the motivation to achieve these goals

. Sat down with the women who really wanted to change

their health and fitness lifestyle and explained to

them the nutritional part of losing/maintaining

weight and show them other workouts they can do on

their own outside of Curves.

Education: Present Austin Peay State

University

- Currently full time student (Graduate May 2011)

- Major in Criminal Justice and Minor in Psychology:

Working towards to work with one of the several Federal

Agencies to protect this country.

Classes I took:

Took one year of ROTC classes (Leadership type of classes)

- Public speaking, Abnormal Psychology, Social

Psychology

2004-2006 Sandhills Community College

. Was a full time student here

. Transfer degree

. Classes I took:

- 2 semesters of General Biology, and chemistry

- 3 semesters of English(composition and research

writing)

- General Psychology, 1010 Abnormal Psychology

- First Aid, CPR and other general classes with

elective

Related Experience:

? Microsoft: type about 35-40 wpm

? PowerPoint: able to make power point

slides/presentations

? Excel: able to create a data chart

Leadership Experience:

ROTC

. Assistant Squad Leader

. PT Instructor

Jobs

. Night Shift Manager

. Lead Associate

Certified:

. First Aid

. CPR

. Blood Borne Pathogens

. Oxygen

Contact this candidate