Customer Service Human Resources

Lydia Leon

**** ****** **** ******

Henderson, NV 89044

702-***-**** res

909-***-**** cell e-mail: abjpjh@r.postjobfree.com

Experienced Customer Service/Office Administrator in diverse large and small corporate cultures.

Detail-oriented, highly organized, team player with excellent administrative and clerical skills. Proven

communicator with all levels of management and individuals of diverse cultural and economical

backgrounds. PC fluent, advanced knowledge of modern office procedures and equipment.

Administrative Qualifications

Performed secretarial duties and special projects which required a high degree of confidentiality.

Composed, typed, and edited daily correspondence, memos, technical reports and spreadsheets.

Created department forms and bulletins. Developed, filed, and maintained employee and company

records.

Ability to prioritize and complete tasks accurately and on time in deadline-sensitive settings.

Capacities to use, support, and train others to use computers, Outlook, Word, Excel, Access, Publisher,

HRIS, company software, and internet navigating. Typing speed: 80 wpm.

Scheduled appointments, coordinated travel arrangements including hotel reservations, car rentals, and

airplane transportation. Reconciled monthly credit card statements with expense reports.

Efficient and professional phone skills with excellent customer relations under highly pressured and

sensitive situations. Screened and directed phone calls of a sensitive and confidential nature;

expediting challenges presented in a quick and creative manner.

Flexibility required transforming instructions and feedback of diverse supervisors into projects completed

independently and thoroughly.

Supervised employees and worked with all levels of management in a professional, diplomatic, and

tactful manner.

Rapidly analyze/recognized department problems and solutions. Addressed concerns of employees

and the public while maintaining office efficiency and following standardized procedures and policies.

Responsible for staffing, handling terminations, sick leave forms and benefits issues. Developed and

implemented computerized employee benefits information system.

Utilizing EZ Labor ADP system set up and processed payroll including time card calculation, deductions

for wage assignments, benefits premiums, overtime earnings, commission, direct deposit, and

distribution of pay checks.

Employment History

2007 – 2010 Clark County School District Office Specialist II

Silverado High School, Las Vegas, NV

2005 -2006 Mobile Productivity, Inc. Human Resources Specialist

Las Vegas, NV

2001 – 2004 Woodard, LLC Human Resources Administrator

Ontario, CA

Education Associate of Arts Degree

Mt. San Antonio College, Walnut, CA

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