Customer Service Sales
Resume:
Tameka Foots
Stockton, CA *5210
Objective:
Seeking a position in Customer Service where my extensive experience will
be further developed and utilized.
Qualifications:
Experienced in providing quality service with a focus on customer
satisfaction. A talent for analyzing problems, developing and simplifying
procedures, and finding innovative solutions
Education:
Vista Community College, Berkeley Ca 2002-2003
Experience:
Fraud Call Center I, Washington Mutual, 2008- present
Receives inbound calls from bank customers (internal/external), gathers
facts and determine appropriate course of action
Responds to more complex issues relating to customer accounts
Applies general knowledge of regulations governing fraud to inbound
calls
Customer Service Representative, Teletech, 2006-2008
Consistently top representative in customer service satisfaction
Interviewed clients and prospective clients in regards to their health
situation
Supported the pharmacy by processing prescriptions, 80-100 customers
concerns daily
Contacted other organizations on behalf of Teletech customers to answer
concerns
Customer Service Rep, Home Depot, 2005-2006
Provided support to the sales team, ensuring all sales and service
objectives were met
Responsible for customer service in the dept, duties included answering
customer queries, problem solving and providing detailed information on
new products
Evaluated inventory and replaced products on shelves
General Office Clerk, Small Business Network, 2003-2004
Built and maintained relationships with local businesses
Utilized office systems such as MS Excel, MS Word, and 10-key data entry
Presented proposals in various media forms; including spreadsheets,
emails, or tables
Collected customers information for Tax Preparers to interview potential
clients
Receptionist, Job Corp, 2000-2001
Assisted less tenured agents with customer related issues
Delegated staff to various demographic areas to complete surveys.
Filed and faxed documents including answered incoming calls
*References available upon request
1019 BURNS WAY
STOCKTON, CA 95203
TAMEKA FOOTS
OBJECTIVE
Seeking a challenging position with more responsibility and room for growth.
PERSONAL SKILLS
Self Reliable Team Player Well Organized
Energetic Punctual Quick Learner
Customer service Inbound/Outbound calls Medical Decoding
MS Word MS Excel MS PowerPoint
Ten-Key Problem Solver
EXPERIENCE
02/06 to PRESENT
TELETECH, Customer Service Rep Stockton, CA
Assisted customers with their accounts. Addressed customer concerns and problems.
Utilized phone etiquettes by answering inbound and outbound phone calls. Contacted other
organizations in behalf of Teletech customers.
Supported the pharmacy by processing prescriptions. Enrolled personnel in prescription drug
plan.
06/05 thru 02/06
HOME DEPOT, Customer Service Rep/ sales Stockton, CA
Stocked inventory on shelves;
Worked in the Call Center answering inbound and outbound calls.
Assisted customers in buying products.
04/03 thru 12/04
SMALL BUSINESS NETWORK, General Office Clerk Union City, CA
Answered inbound calls for the Tax Accountant
Collected customer’s information for interview with the Tax Preparers over the phone and in
person
Also worked with MS Excel, MS Word, and 10-key data entry.
01/02 thru 08/02
VISTA COMMUNITY COLLEGE, Administrative Assistant Berkeley, CA
Sorted, filed, copied, and mailed out documents
Answered inbound and outbound phone calls.
12/00 thru 03/01
JOB CORP, Survey Supervisor San Jose, CA
Monitored staff progress on taking surveys, helped staff deal with customer problems.
Trained inexperience staff to properly greet customers in a suitable manner.
Delegated staff to certain areas to take surveys.
01/00 thru 11/00
JOB CORP, Receptionist (internship) San Jose, CA
Filed and faxed documents, answered incoming calls
Inputted data by ten-key,
EDUCATION
High School Diploma
Gujone Park Academy
Awarded: 2001
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