CHRISTOPHER M. FAUST

Fort Worth, Texas *****

abjpin@r.postjobfree.com

682-***-****

Dear Prospective Employer:

Your organization has come to my attention as one that might have the need

for an individual with my background and capabilities. My experience makes

me an ideal candidate for such a position.

Please consider the following as they may relate to the needs of your

organization:

- Excellent communication and interpersonal skills

- Proven ability to learn quickly and adapt to new environments

- Successful organizational and time management skills

I would appreciate the opportunity to meet with you in person to discuss in

more detail any Opportunities your establishment may have or anticipate and

how I can fill them. My experience would allow me to contribute to its

present goals with little interruption in the continuity of its present

operation.

I am available for a personal interview at your convenience and would

welcome the chance to discuss the opportunity for a mutually beneficial

association.

Thank you for your time and consideration.

Sincerely,

Christopher M. Faust

CHRISTOPHER M. FAUST

Fort Worth, Texas 76118

abjpin@r.postjobfree.com

682-***-****

Objective :

To work for a company that values teamwork, talent and excellence in client

and account management services.

Education :

University of South Florida

Bachelor of Science,

Hotel / Restaurant Management

T.C.C Fort Worth

Radiology

2010

Employment :

The Inn at The Water Park

Galveston, Texas

Guest Service Manager

2006 to 2009

Directly responsible for the Front Desk, Concierge, Bellmen, Valet parking

and Transportation drivers. Will assist Guest Service Agents in satisfying

guest requests and ensuring prompt satisfaction.

Maintain a positive working relationship and open line of communication

with Owners, Guests, Associates and Sales/Marketing to ensure high levels

of Customer satisfaction. Hire, train and retain associates for all

supervised departments.

Provide guidance and assistance to Guest Services team members.

Ensure adequate staffing levels for all departments. Coordinate schedules,

payroll and expenses to meet or fall below budget.

Provide evaluations, coaching and development for Guest Services team

members. Create and implement training and development plans.

Prepare annual Guest Services Department budget and manage expenses within

budget guidelines.

Monitor guest satisfaction processes and respond to guest concerns and

inquiries.

Be proactive by providing hands-on support during peak business times.

Sterling Marcom, Fort Worth, Texas

Sales Office Manager

2006 to 2006

Supervised the sales Associates during their shifts, ensure that they are

properly trained and are able to provide the highest level of customer

service to guests, adherents and inquirers. Assist with the direction of

operations. Insure efficient procedures and maintain consistent quality

guest service standards by all staff members, to ensure the highest level

of customer satisfaction. Helped to ensure the complete upkeep and

maintenance of all units. Assisted with the management of functional areas.

Coordinate with the all managers and accounting to maximize revenues and

ensure account billing.

Assisted with staffing and training as needed. Created a positive work

environment by maintaining the highest level of ethics and integrity.

Maintain the highest quality of staff through effective recruiting, hiring,

retention, coaching, succession planning and training.

Traffic Pulse Networks, Oklahoma City. Oklahoma

Traffic Operations Manager

2004 to 2006

As the Traffic Operations Manager I was assigned to a Traffic Pulse

Networks (TPN) Regional Operations Center and was responsible for

overseeing the gathering, writing and dissemination of traffic information

to corporate clients. My Research was used by broadcast affiliates and

users utilizing TPN, Web-based distribution systems nationwide. My duties

as Traffic Operations Manager, I was the local contact for clients and for

TPN employees. I was responsible for dispatching mobile units on the

region's roadways and overseeing the maintenance program for company

vehicles. Also was responsible for scheduling the Center's Operations staff

to insure sufficient coverage; interviews applicants for employment;

provides assistance in the training of new hires; compiles monthly logs,

reviews and submits payroll to corporate. I have excellent communication

and interpersonal skills and proven ability to learn quickly and adapt to

new environments. Proven organizational and time management skills.

KFWR 95.9 The Ranch, Fort Worth, Texas

Assistant Event/Promotions Coordinator

2004 to 2004

Assisted the Promotions Coordinator and Director in the execution of

station events and promotions. Responsibilities include: Packing for daily

remotes/events, bantering, checking sound system equipment, confirming co-

sponsors, handing out prizes, tent and stage set up and break down,

interact with listeners and other activities to ensure a smooth and

successful event. Provided the station with two call ins an hour plugging

the event. I did afternoon and evening sit ins to add personality and color

to the show.

Omni Hotel, Irving Texas

Bellman /Concierge

2002 to 2004

Provided exceptional customer service to residents, guest and patrons of

The Omni Hotel. Arranged dinner, events and mass transportation reservation

for small and large groups. As the concierge I was is often expected to

"achieve the impossible", dealing with any request a guest may have by

relying on an extensive list of personal contacts with various local

merchants and service providers. In addition, I was responsible for

scheduling the staff to insure sufficient coverage; interviews applicants

for employment; provides assistance in training.

Hilton Hotel, Grapevine, Texas

Transportation Manager/Concierge

1998 to 2002

Provided excellent customer services to residents, guest and patrons of the

Hilton Hotel. Assisted guests with various tasks like finding taxicabs,

restaurants, and interesting places to visit. Arranged dinner, events and

mass transportation reservation for small and large groups. Also

responsible for scheduling the staff to insure sufficient coverage;

interviews applicants for employment; provides assistance in the training.

Dispatching mobile units on the region's roadways and overseeing the

maintenance program for hotel limousines.

Summary of Qualifications :

Focused, quick to learn, always ready to take direction, willing to lead

or wear as many hats to help the team win.

An aggressive self-starter who works well with little supervision or as a

team member.

Interact effectively with management and co-workers.

Excellent written and oral communication skills, strong interpersonal

skills.

Well-developed time management. Establish and maintain goals and objectives

with emphasis on prioritizing activities.

Troubleshoot and promptly resolve routine and complex problems according to

established standards and procedures.

Skills:

Light Speed, V1, DOS, Audio Vault Music Library, Vox-Pro, Ms Office,

(Access, Excel, PowerPoint, Frame Maker, Word, Outlook)

Contact this candidate