Customer Service Training

felicia lewis wiggs

**** *** ****** ****, *** ***4

RIDGELAND, MS 39157

601-***-**** (home)

205-***-**** (cell)

abjpib@r.postjobfree.com

objective

To obtain a position that will enable me to use my

strong customer service skills, my ability to work

well with others and educational background to seek

an opportunity for growth and career advancement.

Experience

08/2010 - Present Gulf South Medical Supply

Ridgeland, MS

Team Lead

Assist Team Supervisor daily with department needs

and activities and aid in managing department

business

Responsive to customer needs, telephone calls,

voicemails and e-mails

Communicate reports and call stats to team daily

Assist team with customer issues and handle

escalated calls when supervisor is unavailable

Identify training needs and works closely with

training team to develop and implement training

programs

02/2007 - Present Gulf South Medical Supply

Ridgeland, MS

Customer Care Representative

Receive incoming calls from health care facilities

to place orders, set up returns, and research

medical products

Help customers with setting up new accounts and

making changes to existing accounts

Answer general questions for customers and direct

them to the proper contact for further assistance

Assist in training new employees on proper office

policies and procedures

12/2006 - Present Regions Bank Jackson, MS

Proof Operator

Use proof equipment to encode checks and other bank

documents collected from customer's deposits using

the prescribed proof format, procedures and

performance standards

Encodes, endorses and balances deposits

Pay close attention to detail when encoding

documents

Meet proof deadlines and maintain low error rate

06/2005-08/2006 Union Planters Bank

Pearl, MS

Processing Specialist

Made corrections to unbalanced proof work received

from proof operators

Handled adjustments to customers accounts when an

error is made in their deposit

Sent out correspondence to customers regarding the

adjustment made

Prepared all corrected work to be processed by the

deadline set

04/2003 - 11/2004 Compass Bank Birmingham,

AL

Proof Operator

Encoded checks and other bank documents collected

in customer's deposits according to prescribed

proof format on proof machine using bank procedures

and performance standards

Encoded, endorsed and balanced deposits

Worked continuously to meet proof deadlines while

maintaining low error rate

05/2002 - 12/2004 City Attorney's Office

Birmingham, AL

Legal Secretary

Assisted attorneys and claims administrator in

handling legal matters

Prepared correspondence letters, motions, briefs,

and did legal research for attorneys

Maintained attorneys calendars, scheduled

appointments and depositions dates

Printed and organized briefs and motions for

filing with the court by scheduled deadline

Maintained opening and closing of clients files

Prepared contracts that where sent to the Mayor's

office for the council agenda

Filed, faxed and answered phone

01/2001 - 04/2002 BellSouth

Telecommunications Birmingham, AL

Small Business Service Representative

Received incoming calls from Small Business

customers regarding their accounts

Entered new orders into the system and disconnected

service at customers request

Consulted with customers regarding new products and

services and fulfilled their communication needs as

well as built stronger customer relationships

Education

December 2006 Mississippi College

Clinton, MS

B.S., Administration of Justice, Minor Business

Administration

May 2003 Samford After

Sundown Birmingham,

AL

Legal Secretary Training Course

Skills

Microsoft Software, Data Entry, Microsoft Outlook,

Internet Explorer, Problem Solving, Customer and

Detail Oriented, Well-organized, Multi-tasking,

Team Player and Fast learner.

Contact this candidate