Customer Service Administrative Assistant
Resume:
Crystal M. Berry
Redmond, Washington *****
*******.*****@*********.***
SUMMARY OF QUALIFICATIONS
. 10+ years experience including Administrative Assistant, IT/Help Desk
Administrator, Receptionist, Legal Secretary/Assistant, Customer
Service, Human Resources/Personnel Assistant, and special event
planning
. Coordinate and maintain executive's calendar/schedule
. Monitor departmental functions and budget; troubleshoot administrative
issues, recommend solutions, and develop administrative procedures and
methods
. Ability to prioritize and organize workload and manage time to meet
deadlines
. Team player with good interpersonal skills
. Understand the importance of completing quality work in a timely
manner
. Customer service oriented, including ability to communicate
effectively and work with individuals at all levels of the
organization
. Detail oriented; strong organizational and record keeping skills
. Ability to identify and resolve problems in a timely manner; gather
and analyze information skillfully
. Excellent computer skills
TECHNICAL SKILLS
Platforms/Software: MS Windows XP; Vista, 7.0; MS Office Professional
(Windows /Word / Excel / PowerPoint/Outlook), Adobe Acrobat, Dragon
Naturally Speaking, Windows NetMeeting, PcAnywhere, Intel LANDesk, NT4,
Novel 95x-2000, HPopenview, Ticket Tracker, Frontrange HEAT database.
EDUCATION
Associate of Technical Arts / Paralegal (10 cr. to finish degree), Edmonds
CC, Edmonds, WA
AMERICAN RED CROSS - CERTIFICATION(S)
FIRST AID Certified; Seattle, WA February 2010
CPR Certified; Seattle, WA February 2010
PROFESSIONAL EXPERIENCE
ADMINISTRATIVE ASSISTANT/ IT HELP DESK/CUSTOMER SERVICE 03/2004 - 06/2010
Contracts through ALMOND & ASSOCIATES for Shea Homes @ Trilogy; CORESTAFF
for Amazon.com; OFFICE TEAM for College Success Foundation; ADECCO for
Verizonwireless; VOLT for VMC; OFFICE TEAM for AMLI at Bellevue Park,
UNIVERSITY OF WASHINGTON, UNIVERSITY OF WASHINGTON NURSING DEPARTMENT, Help
Desk Administrator; TEK Systems for Cingular.
. Front Desk Receptionist for Trilogy and Amazon.com.
. Help Desk, Office Administrative Support, Customer Service support,
Receptionist.
. Support management with correspondence, travel, technical issues,
research, and organizing events.
. Create and maintain Word, Excel, and PowerPoint documents,
presentations, and reports for management and the team.
. Support multi-phone lines and email inquiries.
. Modify or improve documentation for the department.
RECEPTIONIST/FRONT DESK University House, Issaquah 02/2010 - 05/2010
. Responsible for answering questions via phone, email, and walk up
residents.
. Perform data entry and routine queries to provide information.
. Create daily reports in Excel, on the intranet, Word, Outlook, and the
Jeron system
. Enter in all charges for clients into database.
. Maintain up to six calendars on a daily basis.
. addressed, enter into database and notify correct department.
. Support management by reporting any resident issues, including medical
concerns.
HELP DESK ANALYST, Swedish Hospital, Seattle, WA 12/2003 - 06/2004
. Help Desk team Lead providing technical support for 6,800 employees
and 365 platforms/ software.
. Responsible for password changes, locked accounts, and intruder
lockouts on 20 different account types including Novel and NT.
. Answer technical questions via phone, email, online, and in person.
. Responsible for keeping all of IT informed when a system goes down and
updating intranet IT board.
. Enter electronic tickets for all calls, emails, and walk-ups into
ticket tracking system and follow up with customer(s).
. Run reports daily/weekly/monthly for management.
HELP DESK ADMINISTRATOR, Continental Mills, Tukwila, WA 02/2002 - 07/2003
. Provide immediate and courteous resolution to technical problems,
including off-hour assistance.
. Support 550 employees with two Help Desk and two Desktop support
employees.
. Set up, change, and deactivate user network accounts as needed.
. Perform and administer one-on-one training for new employees. Log all
incoming Help Desk calls in HEAT database, and create reports to
develop measures for improvement. Assist Desktop department with
equipment moves and setups. Create Help Desk procedures for the
Information System team.
HELP DESK SPECIALIST/ LEGAL ASSISTANT / TECHNICAL SUPPORT CONTACT
Dorsey & Whitney LLP, Seattle, WA 03/1998 - 06/2001
HELP DESK SPECIALIST
. Effectively manage computer-related technology development and support
requests, new user planning and setup, hardware and software
installation for a 250+ user law office.
. Provide immediate and courteous resolution to technical problems,
including off-hours assistance
. Coordinate project management of an office-wide operating system and
software package migration.
. Train attorneys and support staff on internal software systems;
develop and document support materials for all levels of personnel.
Coordinate technology planning and setup for interoffice and client
meetings.
. Manage software and hardware inventory.
LEGAL SECRETARY / TECHNICAL SUPPORT CONTACT
. Prepare pleadings, correspondence, and PowerPoint presentations.
. Responsible for legal research as needed.
. Set up and maintain law library for satellite office.
. Maintain attorney and office calendar(s).
. Make domestic and international travel plans.
. Responsible for maintaining server room, and supporting technical-A/V
needs for attorney/client meetings; provide desktop computer support
for 6 users, troubleshoot technical questions for the regional office
staff.
LEGAL ASSISTANT, Gross & Ursich LLP, Seattle, WA 03 - 06/1998
. Prepare pleadings, filings with the Court, calendaring and maintain
case schedules
. Work closely with Labor & Industries and Self-Insured Agencies to
maintain client funds, medical care, and vocational needs; initiate
and maintain all client time loss checks
. Prepare all client billing, employee payroll, 941 taxes, excise taxes,
and quarterly taxes; maintain all account receivables and account
payables.
Contact this candidate