Customer Service Quality Control
Resume:
ELIZABETH R. HERRERA
Reno, Nevada 89523
**********@****.***
SUMMARY
A accomplished, bilingual WAREHOUSE TEAM LEAD for one of the world’s largest privately
held companies has nearly perfect attendance and 10 years warehouse experience including:
1 Fluent in Spanish/English
4 SAP, DLX, UPS, FEDEX
5 Microsoft Word and Excel
6 RF terminals
7 5-S implementation
Labormax Stafffing, Reno, NV February 2010-
Present
ACCOUNT REPRESENTATIVE
1. Customer Service, answering phones and directing to right person
2. Handing out applications, screening people for right job.
3. Calling prospective clients, developing quotes
4. Supervising around 50-75 people at various jobs
5. Payroll and distributing paychecks every payperiod
Production Supervisor
EXPERIENCE
Robert Bosch Tool Corporation, Sparks, NV April 2001-
May-2009
An 80,000 square foot warehouse/distribution center with $11 Million in inventory
WAREHOUSE TEAM LEAD
Supervise as many as 25 employees including hiring, training, evaluating, allocating raises,
disciplining and firing when necessary
8 Responsibilities include Shipping/Receiving, Quality Control, Cycle Counting, and
Inventory Control
9 Experienced in SAP, DLX, UPS, FEDEX, International Shipping, and LTL
10 Schedule pickups for special handling orders
11 Use Radio Frequency terminals for picking and packing
12 Work with Temp agencies to balance staffing requirements
13 Verify weekly time cards of all employees for accuracy and proper pay
14 Maintain an outstanding safety record
15 Conduct daily staff meetings to ensure work load allocation
16 First plant to maintain 100% shipping goal for 2 years with an all manual process
Overhead Door Company, Reno, NV 1999 – 2001
PRODUCTION LINE TEAM LEAD
Supervised a production team in the smooth production run of overhead doors
17 Ordered supplies to meet production schedule requirements
18 Coordinated with other departments to mesh operations to ensure orders shipped in
excellent condition and on time
19 Met all daily production goals
EDUCATION
20 Tahoe Truckee High School – Graduated 1986
21 San Diego State University – General Education 1986 –
1988
22 San Jose State Community College 1988 – 1989
23 Truckee Meadow Community College – Currently enrolled
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