Customer Service High School

*** ******* **** *****, ******, MI *****

734-***-**** Cell- 850-***-****

abjpgf@r.postjobfree.com

learned tasks

Operated telephone to answer, screen and forward calls, provided

information, and took messages.

Performed administrative support tasks such as proofreading, transcribing

handwritten information, and operating computers to locate personnel.

Greeted persons entering establishment, determine nature and purpose of

visit, and directed or escorted them to specific destinations.

Heard and resolved complaints from customers and public.

Transmitted information or documents to customers, using computer.

Analyzed data to determine answers to questions from customers or members of

the public.

Provided information about establishment such as location of departments or

offices, employees within the organization, or services provided.

core skills

Active Listener - Gave full attention to what other people were saying, took

time to understand the points being made, asked questions as appropriate.

Speaking - Talked to others to convey information effectively.

Reading Comprehension - Understood written sentences and paragraphs in work

related documents

Writing - Communicated effectively in writing as appropriate for the needs

of the audience.

Service Orientation - Actively looked for ways to help people.

Learning Strategies - Selected and used training/instructional methods and

procedures appropriate for the situation when learning or teaching new

things.

Socially Perceptive - Was aware of others' reactions and understanding why

they reacted as they did.

Critical Thinker - Used logic and reasoning to identify the strengths and

weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management - Managed my own time and the time of others.

Active Learner - Understood the implications of new information for both

current and future problem-solving and decision-making.

Instructed - Taught others how to do something

EMPLOYMENT HISTORY

Naval Air Station Oceana - Front Desk Receptionist 2009-2010

Virginia Beach, VA

Job Description: Manned front desk, responsible for answering phones,

greeting visitors, directing visitors to the appropriate office or building,

handled all security matters for base personnel and operations and relayed

information to proper personnel.

Key Skills:

Getting Information - Observed, received, and otherwise obtained information

from all relevant sources

Internal Communication - Providing information to supervisors, and

co-workers by telephone, in written form, e-mail, or in person

Communicated with Persons Outside Organization - Communicated with people

outside the organization, represented the organization to customers, the

public, government, and other external sources. This information can be

exchanged in person, in writing, or by telephone or e-mail.

Documented/Recorded Information - Transcribed, recorded, stored, and

maintained information in written form.

Interpersonal Relationships - Developed constructive and cooperative working

relationships with others, and maintained them over time.

Organized, Planned, and Prioritized Work - Developed specific goals and

plans to prioritize, organize, and accomplish work.

Performed for and Worked Directly with the Public - Performed for people and

dealt directly with the public.

Navy Fleet and Family Support Center - Front Desk 2009

Personnel

Norfolk, VA

Job Description: Manned front desk, responsible for answering phones,

greeting visitors, and directing visitors to the appropriate office or

building.

Key Skills:

Reception - Greeted visitors and callers, handled their inquiries, and

direct them to the appropriate persons according to their needs.

Performed for and Worked Directly with the Public - Performed for people and

dealt directly with the public.

USS Harry S. Truman - Primary Flight control 2005-2009

Norfolk, VA

Job Description: Responsible for overseeing flight deck for safety

violations during flight operations and training events, logging the flight

pattern and status of aircraft during flight operations, answering phones

and relaying important information to my supervisor.

Key Skills:

Customer Service - Knowledge of principles and processes for providing

customer and personal services. This includes customer needs assessment,

meeting quality standards for services, and evaluation of customer

satisfaction.

Complex Problem Solving - Identifying complex problems and reviewing related

information to develop and evaluate options and implement solutions

Problem Sensitivity - The ability to tell when something is wrong or is

likely to go wrong

Inductive Reasoning - The ability to combine pieces of information to form

general rules or conclusions (includes finding a relationship among

seemingly unrelated events).

Identifying Objects, Actions, and Events - Identifying information by

categorizing, estimating, recognizing differences or similarities, and

detecting changes in circumstances or events.

Documenting/Recording Information - Entering, transcribing, recording,

storing, or maintaining information in written or electronic/magnetic form.

Information Ordering - The ability to arrange things or actions in a certain

order or pattern according to a specific rule or set of rules (e.g.,

patterns, letters, words, pictures).

EDUCATION / awards

High School Diploma 2005

Campbell County High School

Gillette, WY

Good Conduct Medal - Awarded for flawless service

2009

US Navy

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