Human Resources Customer Service

Mary P. Stankus

? *** Milwaukee Avenue, Burlington, WI 53105 ? 262-***-**** ?

abjpfq@r.postjobfree.com ?

PROFILE

Hardworking, enthusiastic professional offering a diversified and extensive

background in Human Resources matters, including experience in employee

recruitment and retention, staff development, benefits and compensation, HR

records management, HR policies development and legal compliance. Able to

handle multiple priorities, meet tight deadlines and demonstrated success

in developing a number of HR programs, policies, manuals, and job

descriptions.

SKILLS SUMMARY

Record Retention & Employment & Labor Law General Office Skills

Compliance HR Policies & Procedures Administrative

Payroll Administration Project Management Assistance

Benefits Management Accounting/Bookkeeping Computer Savvy

Staff Recruitment & Spreadsheets/Reports Customer Service

Retention Marketing and Sales

Training & Development Support

PROFESSIONAL EXPERIENCE

HR ADMINISTRATION, RECORDKEEPING AND COMPLIANCE

0. Administered company-wide human resources communications, policies and

activities for corporate and seven store locations nationwide

as well as temporarily acted as primary point of contact for all HR

functions for sister manufacturing company

0. Served as a liaison and provided day-to-day guidance to a total of 75

employees by handling HR administrative and operational matters

0. Maintained personnel files; assured proper documents were filed for

record retention; performed internal audits to ensure record accuracy

0. Involved with 2 successful compliance audits requested by AbilityOne

federal agencies

0. Researched and maintained employment compliances with all state and

federal laws and complied with AbilityOne program regulations

0. Completed ongoing training by attending out of state HR Forum and

various payroll, labor and employment law seminars and webinars

INFORMATION SYSTEMS

0. Led the full implementation of new automated time and attendance

software; customized and activated a number of functionalities and

reports to fulfill company needs

0. Managed automated time and attendance operations and completed

extensive work utilizing payroll and background screening software

0. Redesigned, maintained and promoted company HR website with insurance

information, forms, policies and communications

PAYROLL AND BENEFITS MANAGEMENT

0. Compiled and prepared all payroll data, exported data into payroll

software and submitted payroll on a bi-weekly basis

0. Completed all payroll-related functions including processing new

hires, terminations, status, wage and tax changes, commissions, wage

garnishments, deductions, and direct deposit; resolved payroll issues,

adjusted errors and adhered to payroll questions or complaints

0. Ran payroll reports and maintained payroll records and files including

sick time and vacation and other accrued leave

0. Coordinated and administered all company employee benefit programs

including health insurance, dental insurance, life insurance, health

reimbursement arrangement, premium only plan, 403(b) thrift plan and

other programs; assisted in the insurance renewal process

0. Communicated benefit changes, responded to employee benefits

questions/issues, oriented newly eligible employees, terminated

employee coverage, reviewed enrollment and change forms, submitted

forms to be processed and reviewed and processed months bills

0. Completed and maintained employee benefits data and reports requested

by company, insurance broker/provider and federal legislature

RECRUITMENT, STAFFING AND RETENTION

0. Revised all store job descriptions written by VP of Store Operations

and began creating initial job descriptions for all corporate

positions

0. Developed and coordinated recruiting program including writing job

postings, networking with blind and state agencies to build awareness

to the blind community of job opportunities and utilizing online

recruiting sources to identify and recruit blind and visual candidates

0. Revamped and coordinated hiring and termination processes including

processing applications, setting up and conducting interviews,

conducting professional employment references and scheduling

candidates for drug tests; completed new hire and termination

paperwork

0. Performed thousands of background checks including employment and

education verifications from employers and schools across the country

and conducted nationwide criminal checks including federal, state,

county and sex offender searches

0. Designed new employee orientation, created morale-boosting employee

appreciation program and coordinated all employee activities

TRAINING AND DEVELOPMENT

0. Organized and promoted broad training program through National

Industries for the Blind

0. Trained new HR Manager on all Human Resources functionalities

POLICY AND PROCEDURES

0. Developed and implemented multiple payroll policies and procedures for

new software implementation

0. Created/revised a number of HR policies and procedures for employee

handbook and new HR Procedural Manual

0. Played a key role in the preparation of opening 2 new store

locations by researching and creating store opening checklist for

top management

CLERICAL FUNCTIONS

0. Performed a range of administrative duties which included answering

and directing phone calls, operating office machines, running

daily/monthly reports and distributing reports to appropriate

personnel, sorting and distributing mail daily, stamping and

mailing, scheduling and coordinating meetings requested by

personnel, maintaining calendars, scanning, maintaining files and

records and ordering supplies

0. Carried out a wide variety of typing assignments by composing,

proofreading and editing correspondence/materials; drafted, revised

and maintained spreadsheets/reports

0. Took over a number of short term and long term projects assigned by

top management and prioritized and organized project workload to

ensure deadlines were appropriately met

0. Provided administrative assistance to the President and Vice

Presidents and performed a wide range of staff support activities

ACCOUNTING/BOOKKEEPING

0. Performed various accounting duties such as prepared daily bank

deposits, recorded company financial information, data entry, processed

daily cash receipts and reconciliations in accounting data entry

system, completed transfer requests, maintained accounting files and

records and tracked certain accounting information requested by VP of

Financial Operations

0. Administered all accounts receivable functions including monitored

accounts receivable aging reports, reviewed aging with store managers

weekly and obtained information on customer payments, discrepancies,

financial status of customers and status of collection efforts,

maintained accounts receivable files, assisted store managers with

collection calls, reviewed and recorded amounts paid to customer's

account, applied payments to outstanding invoices, and submitted and

monitored EFT payments for various customers

EMPLOYMENT HISTORY

Accounting/Payroll/Human Resources ? Associated Industries for the

Blind/Wiscraft Inc, Milwaukee, WI ? February 2009 to June 2010

Human Resources Intern/Assistant ? Verified Incorporated, Wauwatosa,

WI ? August 2007 to December 2008

PBX Operator ? Marcus Corporation - Hilton Milwaukee City Center,

Milwaukee, WI ? November 2006 to October 2007

Golf Pro Shop/Gift Shop Clerk ? Marcus Corporation - Grand Geneva

Resort, Lake Geneva, WI ? August 2002 to November 2006

EDUCATION

Bachelor of Business Administration ? Human Resources Management &

Marketing ? University of Wisconsin-Milwaukee ? December 2008

ACTIVITIES

0. Member of UWM Alumni Association ? January 2009 to Present

0. Member of the Society of Human Resources Management ? September 2008 to

Present

HOBBIES

0. Vinyl Record Collecting; Jewelry Making; Doing Outdoor Recreational

Activities; Going to Sporting Events

COMPUTER SKILLS

0. HR Software: ADP ezLaborManager; ADP EasyPay, ADP Select; A.D.A.M's

Benergy Communications Platform; TazWorks InstaScreen

0. Miscellaneous Software: Activant Vision; Adobe Illustrator &

Photoshop; Marketing Wizard; SMS Host Hospitality Management System

0. Microsoft Applications: Access, Excel, Outlook, PowerPoint, Project,

Publisher, Visio, Word

References are available on request

Contact this candidate