Customer Service Sales
Resume:
Wendy Johnson
Stuart, FL 34997
abjpeh@r.postjobfree.com
Objective
To secure a position in Office Administration, utilizing my extensive
experience in a fast-paced environment where being a highly motivated self-
starter, team player and managerial skills are and utilized.
Relevant Work Experience
Office Administrator, Ambassador Yacht Management, Stuart, FL
January 2009 - Present
Responsible for multi-line phone network, answering calls, screening,
addressing client and vendor questions, messages and re-routing to other
lines. Coordinate and schedule services per client request and
specifications. Inform clients as to progress, cost, and further
recommendations for service to their vessel. Responsible for accounting
including billing, accounts receivable and payable. Design and implement
promotional marketing materials such as branded apparel, business cards,
and flyers. Order supplies, tools, and other materials as for specific jobs
or to maintain inventory.
Consulting / Operations Manager, Signature Sportswear, Fort Pierce, FL
October 2009-May 2010
Consulting / Operations Liaison, Big Star Branding, San Antonio, TX
March 2007-May 2007
While maintaining current business, was a consultant for 4 days a week.
Position included taking over management and administrative duties in order
to implement work flow guidelines to improve productivity, organization,
and profitability. Verify accuracy of customer information and work order
as it entered production. Responsible for customer service via phone or
walk-in. Provided services including graphic art, purchasing, sales, and
technical assistance. Implemented shipping receiving guidelines to insure
accuracy and organization. Responsible for multi-phone line and staff
training.
The business is now more organized, efficient, with customers receiving
custom orders on time.
Private Senior Care for Alzheimer's patient, Rockwall, TX
January 2008 - January 2009
Responsible on weekday mornings and late afternoons for providing
transportation, supervision and companionship. Liaison between patient's
family and Alzheimer's Day Care Professionals. Provided personal assistant
services to family.
Operations Manager, Big Sky Branding, Dallas, TX
October 1994 - December 2006
Co-created and implemented policy and procedure guidelines in accordance
with ISO 9000 certifications. Account Executive for clients such as
Wrangler, Home Depot, Starwood Hotels, Applebees, and Southwest Airlines.
Maintain accurate records and customer files. Responsible for multi-line
phone network, answering calls, screening, addressing client and vendor
questions, messages and re-routing to other lines. Responsible for
financial transactions for both clients and vendors. Liaison between
company owner, employees, clients and vendors. Schedule production for both
daily operations and months in advance. Expert in shipping and receiving
for both special orders and maintaining inventory. Responsible for sales
quotas and operations budget. Planned meetings, made travel arrangements,
for both social and business events. Expertise in marketing and branding
from graphic design to promotional products. Direct customer service
experience from initial walk in, maintaining relationships, conflict
resolution. While responsible for supervising, trained over 45 employees
in all departments. Over the course of 12 years, company maintained 15-20%
annual profit growth curve
SKILLS
-Managed team of up to 23 personnel in all of the skills areas listed
below.
-Human resources task
-Led weekly staff meetings
-Hired and Trained Staff:
Digitizing, Embroidery Production, Screen Printing, Graphic Design,
Customer Service, Sales, Workflow procedures, Purchasing,
Shipping/Receiving, Warehouse, Accounting, Department Managers
-Order taking, consulting and educating customers with products and
suggestions.
-Inside and Outside sales.
-Met and exceeded sales quota goals
-Maintained accounts selling multiple products to existing customers
-Negotiated with vendors for end column or unpublished pricing.
-Created, developed, implemented and managed overseas contacts for custom
and large orders.
-Verified ISO type certifications, developed relationships with
manufacturers in China, India, and Vietnam.
-Proficient in UPS and FedEx onsite software
-Experience in daily bulk shipping and receiving
-Developed and managed warehouse inventory and stock levels fulfillment
programs.
-Invoiced customers and reviewed cost of goods verses the sale to ensure
profit margins.
-Communicated with customers via phone, email or personal visit to ensure
accounts stayed current.
-Negotiated terms to bring accounts back in good standing to ensure
collection and repeat orders.
-Typing 60 WPM
-Proficient in Windows or Mac operating systems
-Proficient in Microsoft Office applications, Quick Books Pro, File Maker
Pro, Adobe programs
-Basic website creation and maintenance
-Knowledge of network and server based systems, as well as troubleshooting
-Software included EDS III, EDS IV, Design Shop, and Design Shop Pro
(Melco)
-Proficient in operation of Single, Four, Six, and Twelve-Head machines.
-Printing experience on both manual and automatic press.
-Proficient in Adobe Photoshop and Adobe Illustrator CS.
-Well versed in use for application for apparel or digital applications
-Implemented product lines for resale to customers.
-Researched product availability to maintain high demand items as well as
unique request.
-Operated large scale digital printing equipment
-Assembled or applied finished products for delivery
EDUCATION
1993 Kaufman High School, Kaufman Texas
1993-1994 Tarleton State University, Stephenville Texas
General Studies, Nursing, Bio-Science
1994-1995 Trinity Valley Community College, Terrell Texas
Nursing
PROFESSIONAL REFERENCES
Susan Sepehri
Senior V.P. Owner Relations Starwood Hotels, Rockwall, TX
Home Phone: 972-***-****
Frank Woodward
Owner, Hico Helium and Balloons
Dallas, TX
Office 214-***-****
Scott Gallagher
Owner
Muse Marketing, Inc., Dallas, TX
Cellular 972-***-****
CHARACTER REFERENCE
Ronald C. Roberts
Texas Agriculture Extension Service, Professor Emeritus
Karnack, TX
Cellular 903-***-****
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