OBJECTIVE

To utilize my work experiences and skills to make a difference in pursuit

of a good career path.

SUMMARY OF QUALIFICATIONS

An energetic team player with excellent communication and organizational

skills. Over 15 years of experience in the administrative, customer

service, retail, and marketing fields. Problem solver with strong work

ethics, flexible with the ability to multitask.

SOFTWARE SKILLS

MS Word, MS Excel, MS PowerPoint, MS Publisher, Avabill, Primal Skylight,

OTRS, Prizm, AS400, Carillon

WORK EXPERIENCE

DATA COMPILER I 9/2010 - PRESENT

WA State Employment Security Department

. Conduct surveys

. Uses computer to assist in compiling information

. Assists other staff in correcting errors

. Refers questionable data to supervisor for clarification

MARKETING COMMUNICATIONS SPECIALIST 02/2010 - 06/2010

GHC Reid & CO. Ltd

. Influenced management to re-new branding to modernize the company

appearance

. Re-established weekly & monthly monitoring of individual product sales

resulting in better understanding of item movement

. Created sale promotions to match upcoming holidays and seasons and to

move products nearing best buy dates

. Coordinated with media outlets to ensure the proper launching of each

sale promotion as well as write ups of contests and community outreach

projects

MARKETING ASSISTANT 11/2005 - 09/2009

Bluesky Communications

. Assisted Sales & Marketing Manager with the creation and tracking of all

sale promotions

. Coordinated the launching of all sale promotions, outside sales and

community events

. Worked as project manager for the first annual Bluesky Anniversary

Concert viewed as the biggest event ever held in the local Veterans

Stadium

. Tracked and reported on all discount sales for marketing and corporate

sales departments

. Interacted and corresponded with media, retail staff, finance and other

advertising agencies

RETAIL & VENDOR SALES SUPERVISOR Bluesky Communications

. Reorganized daily tasks of retail personnel to streamline tracking of

inventory on a daily basis

. Simplified closing policies to decrease time spent on end of day sale and

cash balancing

. Assisted management in recognizing areas that needed improvement

. Worked with corporate sales, marketing and the finance departments to

ensure proper tracking of sales and movement of discounted items

CUSTOMER SERVICE TECHNICIAN Bluesky Communications

. Received achievement award for properly reconciling accounts improving

customer service ratings for department

. Tracked, monitored, and responded to all trouble calls or account

inquiries for over 700 customers

. Managed all internet accounts for residential and corporate customers

. Eliminated over $7,000 from financial report by investigating and

correcting billing errors

. Assisted installation crew supervisor with dispatching teams new

installations and trouble calls

COLLECTIONS REPRESENTATIVE Bluesky Communications

. In charge of daily reports on the status of default accounts to consider

alternate measures of collection before recommending accounts for legal

action

. Investigated billing complaints to ensure proper recording of customer

accounts

. Accountable for business decisions concerning approval or disapproval of

charges to accounts

. Reported to Customer Service Manager and Chief Financial Officer on

weekly progress

. Team increased collection on default accounts by 13% in the first three

months

BILLING CLERK 03/2004 - 08/2004

Island Movers Inc.

. Provided Manager with billing information needed to invoice customers

. Corresponded with customers to ensure proper understanding of invoices

. Answered telephones and assisted with customer service duties during peak

hours

. Worked with delivery truck drivers to confirm scheduling of deliveries

and customer information

. Reorganized six years worth of filling for over 1000 customers in two

months

RECEPTIONIST / OFFICE ASSISTANT 04/2002 - 03/2004

Staffing Partners

. Provided clerical support for Office Manager, maintaining files,

scheduling client appointments and producing letters

. Opened and routed incoming and outgoing mail and answered correspondence

. Answered telephones on multi-line system, handled all filing, greeted and

assisted visitors

. Worked with real estate agents to compile paperwork needed from potential

buyers or sellers

. Assisted with basic bookkeeping duties for real estate school

CUSTOMER CARE REPRESENTATIVE 08/2000 - 04/2002

American Samoa Power Authority

. Assisted Supervisor with end of day cash balancing and deposits

. Investigated and responded to customer inquiries and complaints

. Received utility applications for new service and initiated process for

building permits

. Secured customer payment plans in an attempt to prevent disconnection

. Compiled a bi-weekly list of default accounts for disconnection by meter

readers

POLICE DISPATCHER / DATA ENTRY CLERK 08/1996 - 09/1999

Department of Public Safety

. Monitored locations of traffic and patrol personnel

. Received complaints from public concerning emergencies and crimes

. Dispatched appropriate number of officers to investigate calls

. Recorded all transmissions and activity throughout an eight hour shift

Transcribed confidential records for electronic storage

CARGO SPECIALIST 10/1991 - 10/1995

United States Army

. Directed proper building of baggage pallets

. Operated and maintained military vehicles

. Created aircraft load plans for military and civilian aircrafts

. Assisted and briefed passengers on safety and emergency procedures

. Managed personnel records and housing accountability reports

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