Customer Service Representative

************@*****.***

***** ******** ***. . ***** *****, LA 70818 . Phone 225-***-****

abBy Casiello

EDUCATION Louisiana State University, Baton Rouge, Louisiana

Bachelor of Science in Fashion Merchandising

GPA 3.73 December 2008

Minor in Business Administration

Baton Rouge Community College, Baton Rouge, Louisiana

Associate's Degree in General Studies/Liberal Arts

GPA 3.88 May 2006

EXPERIENCE Medical Biller, NBI Medical Billing, Baton Rouge, LA

May 2009 - Present

Manage the Accounts Receivable department, responsible for

monetary claim settlement, maintain constant communication

with reimbursement entities, investigate problematic

claims, conduct weekly mail outs, enter client demographics

and charge tickets, maintain patient confidentiality.

Customer Service Representative, American Eagle, Baton

Rouge, LA May 2006 - March 2009

Responsible for maintaining proper billing procedures and

opening new customer credit accounts. Responded to customer

inquiries both in person and by telephone. Consistently

recognized for exceeding managerial expectations in

providing excellent customer service. Maintained clean and

organized business environment.

Consultant, Bridal Boutique, Baton Rouge, LA

May 2008 - October 2008

Responsible for communicating with vendors regarding

product line selection. Reviewed and authorized contracts

issued between the company and clients. Scheduled and

performed one on one consultations with brides and wedding

attendants. Maintained communication with potential clients

by telephone and mailings. Systematically filed all

contracts and client information. Created new visual

displays in the boutique's store windows. Directly

communicated with, selected, and sold bridal gowns to

consignment boutiques across the United States.

Event Program Director, Victory Harvest Church, Baton

Rouge, LA May 2004 - February 2006

Served as chief coordinator for a wide variety of church

functions, specifically children's events. Organized

community events for crowds of up to 1000 people. Planned

and coordinated Pathfinder's graduation banquets.

Responsible for thorough planning and implementation of all

aspects of church functions and events.

SKILLS Proficient in Microsoft Word, Excel, Powerpoint

Events Coordinating

Planned, decorated, and coordinated several events for

church and community. All events required full

participation from start to finish, including creation of

event and direction, communication with vendors, delegation

of volunteer responsibilities, raising support from

business locals, and advertising through various forms of

media.

ACTIVITIES Volunteer, Serve Team Healing Place Church (2007-Present)

Participant, Dallas Career Day (2007) Mentor, KidZone

Victory Harvest Church (2000-2006) Volunteer, Project Angel

Tree (2003-2005) Student Participant, Teen Mania Ministries

(2000-2005)

HONORS Awarded Tuition Opportunity Program for Students

Performance Award (2004-2008), Dean's List (Fall/Spring

2004-2008), Member of Phi Kappa Phi

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