Customer Service Sales Representative
Resume:
Eric D. Jackson
Jacksonville, FL 32218
*********@*****.***
Objective To obtain a customer service position
Professional Microsoft Office Filing/Editing
Skills Microsoft Windows Typing (40+ wpm) Customer Service
Office Procedures Skills
Lotus 1-2-3 Telephone Skills
WordPerfect
5.1/6.1
Education High School Diploma
Oxon Hill High School
Oxon Hill, MD
Employment Developed ability to work in a fast-paced atmosphere.
Skills Maintained excellent customer relations and developed
customer rapport.
Diplomatically resolved customers' complaints on
as-needed basis.
Ability to follow instructions well and make decisions
with no supervision.
Maintained all record-keeping procedures.
Effectively developed telephone communication skills and
consistently met quotas.
Employment History
Sales Representative 07/08-09/09
MetroPCS Oversaw daily opening and closing of retail
Jacksonville, FL store.
Handled credit card authorizations on all
customer purchases.
Completed comparison analysis and made
nightly deposits.
Created a positive sales/buying experience
for the customer.
Maintained files of existing and potential
customers.
Balancing/reconciliation of cash drawer to 11/06-10/07
meet company standards.
Maintained floor stocking levels, displays,
etc.
Advance Me Inc.
Kennesaw, GA Business Consultant
Contacted business owners and asked
qualifying questions to see if they were
interested in Advance Me's loan services.
Inside Sales Representative 04/04-05/05
MCIWorldCom Set up new accounts and offered additional
Alpharetta, GA services.
Persuaded prospective customers to switch
their long-distance carrier and explained
products.
Stock Clerk 11/99-03/04
Publix Ordered and stocked store products.
Supermarket Loaded and unloaded delivery trucks.
Tucker, GA Provided superior customer service by
assisting customers as needed.
Appointment Setter 08/98-10/99
Pacesetter Placed calls to prospective customers and
Corporation asked qualifying questions for outside sales
Norcross, GA representatives.
Set appointments for home improvement
presentations.
Contact this candidate