Customer Service Project Manager

Geoffrey H. Kluss

**** ******** *****, *********, ********* 37909

Residence 865-***-****

Cell Phone 865-***-****

email: abjpcy@r.postjobfree.com Linkedin.com:

http://www.linkedin.com/pub/geoffrey-kluss/20/554/58b

Summary: Skilled executive which has earned a reputation as a project

manager and cross-functional team-builder and mentor with a wide range of

expertise.

. Project Development Experience: Tremendous depth of development

experience in Logistics, Distribution, and Warehousing Operations

. Team Leader: Acted as a leader and mentor within cross-functional

teams to develop matrix oriented projects

. Strategic Planning: Worked with senior leadership to develop goals and

objectives as well as long range planning which have improved

customer service and created new product/service offerings to increase

bottom line profits

. Budget Development: Worked with Sales Groups, Supply Chain,

Operations, and Accounting to develop forecasts and monitor budgets

. Contract Negotiations and Audits: Have negotiated and implemented

multi-million dollar rail, truck, barge, ocean and other vendor

contracts. Have also negotiated and fixed labor contracts in

conjunction with handling and distribution of raw materials and

finished goods.

. Preferred Vendor Studies: Developed preferred vendor, carrier and mode

systems which improved customer service ratings to 99% and better

. Supply Chain Leader: Experience at all levels of Supply Chain

including delivered pricing studies and recommendations. Experience

includes 3rd PL, proprietary warehousing and distribution, purchasing

policies and procedures, preferred vendor programs, production

planning

. Policy and Procedures: Development of policies and procedures for

purposes of ISO 9000 compliance and audit purposes

. Impressive Presentation and Communication Skills: Numerous boardroom

presentations for studies and recommendations

. Change Policy Implementation: Implement change management and

organizational acceptance programs

. Cost Analysis: Performed "Landed Cost" studies for purchasing

purposes

. Standards Creation and Measurement: Generate metrics to measure

service factors and levels of functional execution

. Inventory Management and Control: Improved inventory turns by 400% and

reduced overall overhead cost by reducing stagnant product inventory.

Established policies and procedures for inventory control and

accounting including physical inventory, cycle counts, and inventory

obsolescence disposition recommendations.

. Loss Prevention: Established control procedures and policies

. Regulatory Compliance: DOT and OSHA compliance studies

. Freight Cost Analysis: Premium freight studies, audits and reports

. Customer Service Ratings Studies: For the purpose of Continuous

Quality Improvement customer surveys and analysis programs were

developed.

. Global Sourcing: Research and contract manufacturing in conjunction

with new product development

. Global Finance: Made arrangements, fixed and secured Irrevocable

Letters of Credit, set-up off-shore accounts and accounting, and

established transfer pricing procedures

. Management Responsibilities: Responsibilities for 120+ employees and

all customer service

. ERP, WMS, TMS: Performed studies and acted as project manager for

development and implementation of various enterprise resource systems

G. H. Kluss & Associates, Ltd., Knoxville, TN

Results oriented candidate founded company following the completion of MBA

degree to leverage solid reputation by providing industry specific

consulting services.

October 1991 to Present-President

. Perform distribution center location studies and negotiate associated

long-term contracts

. Establish consignment inventories for JIT programs which reduce costs

and improve service

. Created specifications and oversaw implementation of an internet based

load matching and load bid system

. Specified, established, and implemented Logistics systems (TMS, WMS,

ERP)

. Create and implement policies and procedures for all warehousing and

distribution functions

. Develop equipment studies and recommendations for distribution

requirements

. Implement inventory requirements and locational studies

. Developed loading procedures which reduced carrier damage claims

. Established licensing agreements with 23 NASCAR teams and NASCAR for

sales of various product introductions

. Established sourcing procedures for various non-ferrous traders

. Off-shore sourcing arrangements for consumer product and B2B business

clients

. Business Plan construction and implementation

. Marketing studies including surveys and focus groups

. Target Market Demographic analysis

. Cash Flow forecasts and projections

. ERP, WMS, TMS system recommendation and project implementation

Roane State and Lincoln Memorial University

Sept. 2006 to Current

Adjunct Faculty at Roane State, and Lincoln Memorial University.

Courses taught:

. Green Leadership

. Business Ethics

. Introduction to Marketing

. Business Management

. Business Management and Supervision

. Small Business Management

. Organizational Behavior

. Business Communications Through Technology

. Introduction to Business

. Business Mathematics

Leadership Management requires the ability to understand group dynamics and

how to get the most from those reports that make up any organization.

Candidate is currently teaching at Lincoln Memorial University, and Roane

State Community College. Engaged as a consultant by Roane State to develop

and implement Green Leadership curriculum for Business Division.

Alcan Aluminum, Ingot Division, Cleveland, OH

August 1983 to April 19, 1991

Manager of Transportation and Warehousing Administration:

. Reported to VP of Sales and Marketing

. Responsible for 16 warehousing locations

. Dramatically improved Customer Service and Invoicing turnaround

. 220,000 annual tons of aluminum successfully sold and shipped

. Worked with global metals traders to facilitate efficient logistics

. Performed Swap Analysis and Scrap Buyback/Swap

. Created divisional sales forecasts and budgets

. Established and responsible for port operations for consolidation and

distribution of globally sourced metal

. Established Logistics contracts and procedures for all inbound metal

purchases sourced in Russia, China, Australia, Norway, and Eastern

Bloc countries.

Supervisor of Warehousing

. Deployed automated WMS inventory control and order billing system 3

months ahead of schedule and 25% below budget

. Increased inventory turns by 400%

. Implemented inventory controls via establishment of policies and

procedures

. Member of global logistics board responsible for implementation of

standard packaging and loading procedures

. Established contracts with various international carriers for

efficient containerized movements of goods and equipment

Transportation Coordinator (Sebree, KY Smelter)

. Made arrangements for all inbound and outbound shipments at 60,000 ton

capacity aluminum smelter operation

. Worked closely with Purchasing to formulate total delivered costs of

inbound raw materials and goods

. Instituted first mid-stream operation for transfer of alumina from

steamship to barge

. Operated within a $36 million budget

. Established pricing for special projects and ongoing transportation

contracts

. Worked within closed Union Shop and associated work rules

Education MBA Systems Management 1991

Baldwin-Wallace College, Berea, OH

BSBA Bachelor of Science Business Administration

University of Tennessee, Knoxville, TN

Professional Affiliations

Former Certified Quality Auditor, American Society of Quality. Certified

to review contracts and determine performance and compliance levels and

structure policies and procedures for ISO Certification

Contact this candidate