Customer Service Project
Resume:
Lavanchy Johnson
Battle Creek, Mi.49012
abjpcq@r.postjobfree.com
OBJECTIVE
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I am seeking a position, which will allow me to utilize my expertise
in administrative customer services and my strong analytical, problem
solving and office support skills. Accomplished customer support
professional and team lead with over 10 years of experience in team
development, client relations and continuous process improvement
eager to apply experience and academic credentials toward launching
an administrative career with a progressive organization seeking a
driven team player. MBA in progress, Project Management
EMPLOYMENT HISTORY
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Jones' Realtor, Detroit, MI
06/2009 - 09/2010 Admin customer support
Coordinate with various staff for operational support activities of
the unit; serve as a liaison between departments and operating units
in the resolution of day-to-day administrative and operational
problems. ? Provide administrative/secretarial support for various
departments/divisions such as answering telephones, assisting
visitors and resolving a range of administrative problems and
inquiries. ? Operate desktop computer to compose and edit
correspondence and memoranda from dictation, verbal direction and
from knowledge of policies of established departments/divisions;
prepare, transcribe, compose, type, edit and distribute agendas and
minutes of numerous meetings. Schedule and coordinated meeting,
interviews, appointment, events and other similar activities for
supervisor
Gale Group, Farmington Hills, MI
01/2001 - 04/2009 Project Assistance
Ensure coordination of the interfaces of R&D Responsible for track
project changes and produces updated site based schedule as agreed
with engineering and project management. . Met with the project team,
ensuring that each team member understands their responsibilities and
accountabilities The point person for projects Managed vendors
relationship prepares bills and invoice Collaborated information
between client and project manager Assisted in project plans progress
[goals, milestones and tasks, time and resource planning]. Manage
project personnel responsible for implementation of the project tasks
Monitor project progress and success [assess risks and hazards to the
success of the project [and take appropriate measures for avoidance].
Responsible to take input from the business analysts and project
engineers to develop and maintain the detailed schedule Owned all
customer problems and complaints from inception through resolution to
the customer's satisfaction. Set goals and met all established
quantity and quality standards. Accountable for all orders, records
management, and report preparation through online database tools,
including online usage statistic for customers. Managed Microsoft
Visio as a personal tracking tool
PREFERRED SOLUTIONS Employment Agency, Bloomfield Hills, MI
03/1999 - 01/2001 Admin. Assistance
Applied problem-solving and vital documentation talents toward
providing HR support for all personnel. Provided professional
management of the master calendar, recordkeeping, travel
arrangements, payroll management, and preparation of various reports
for management. Monitored, prepared and submitted weekly attendance
reports for proper workforce planning. Employed confidential document
handling skills to managing time sheets including data entry,
maintaining personnel information files, leave requests, and
resolving employee pay and benefit issues. Coordinated the logistics
of the vehicle fleet and ensured continued maintenance, licensing and
other vehicle use requirements. Demonstrated exceptional
organizational skills managing multiple calendars, scheduling
meetings and organizing meetings and events. Achievements: Designed,
developed and implemented a new charting system and filing process
that reduced errors by 30% for value added profitability
EDUCATION
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Bachelor Arts
Major: Business Admin
Davenport University, MI
MBA Business
Major: Project Management
Capella University, MN
CERTIFICATES AND LICENSES
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Mavis Beacon Typing, Work First, MI
42 WPM
SKILLS AND ABILITIES
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More than 10 years experience of customer service administrative
support Ability to analyze needs of customer, accurately type 42 wpm,
A team player, and detail oriented. Self- dedicated hard worker, work
well in team environment, willing to learn new skills to get the job
done. I have experience on a variety of software programs, Excelled
in role requiring the ability to handle a variety of customer service
and administrative tasks and resolve customer issues with expediency
demonstrated ability to coordinate multiple tasks; meeting deadlines,
Skilled in PC operations and application and effectively used a
variety of office equipment Strong competency with Microsoft Office -
Word, Excel, PowerPoint, Outlook and Internet search engines MBA in
Business Project Management.
HONORS AND ACTIVITIES
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Achieved customer support awards by demonstrating excellent
communication and problem-solving skills in a fast pace team-oriented
environment. Ability to work independently as well as part of a team,
ability to work under deadline pressure, excellent time management
and organizational skills, detail-oriented. Skilled in PC operations
and application and effectively type forty wpm, used a variety of
office equipment, a quick learner who enjoys interacting with people,
and considered to be self-starter with strong work ethics
Summary:
I'm a self-starter dedicated worker, willing to learn new skills to
get the job done, one who interacts well with others, a team player,
punctual, a quick learner, adapt quickly to new environment,
excellent time management skills, creative thinker, the ability to
work under deadline pressure, strong verbal, written, communication,
organizational and problem solving skills, and extremely hard-working
individual, one who will serve as a model to encourage other staff
members to demonstrate the same high standard of professionalism.
Willing to travel or relocate to get the job done.
.
Self- dedicated hard worker, work well in team environment, willing
to learn new skills to get the job done.
.
Demonstrated proficiencies in telephone and front-desk reception
within a high-volume environment.
.
Consistently praised by management for the quality and timeliness of
reports, attention to detail,
.
Served as first point of internal and external customer calling or
visiting the main administrative
.
Efficiently operated multi phone lines and provided prompt, courteous
and knowledgeable assistance
Technical Skills:
Training: Computer Learning Center, Madison Heights MI, Technical Support,
Information, 1997
Skills: MS Word, PowerPoint, Excel, Lotus Notes, MS. Visio, MS. Project,JD
EDWARDS, SCOPUS, SEIBEL, AS400, Windows 2000/XP/98, GroupWise, Online
Professional UPS, HEAT, Vantive, Passport, Glink, SAP, and a variety of
other database management applications
Contact this candidate