Sales Customer Service
Resume:
JANICE GRABKO
Ormond Beach, FL 32174
*********@*****.***
SUMMARY OF QUALIFICATIONS
. Excellent customer service and sales skills . . . recognized and
rewarded for outstanding customer satisfaction ratings and sales
volume.
. Established reputation as a loyal, honest, and dependable team-player.
. .earned trust of senior management to be involved in situations
demanding extreme confidentiality.
. Proven problem-solving and analytical skills. . .well organized, with
excellent planning and follow-through.
. Computer experience including Word, Outlook, Excel, and PowerPoint.
. Record of rapid advancement based on demonstrated competence abilities
and strong work ethic.
PROFESSIONAL EXPERIENCE
TEMPORARY EMPLOYMENT AGENCIES 2009-
Present
Concentrated on keeping skills sharp by registering with temporary
employment
agencies specializing in sales and customer service.
. Adapted quickly showing sense of pride for each company
represented while meeting and interacting with customers
. Ability to handle multiple tasks learning new procedures quickly
. Demonstrated a positive and enthusiastic attitude while using
knowledge of company to build sales
. Proven team-player driven to exceed performance expectations
K. HOVNANIAN COMPANIES
Sales and Marketing Administrative Assistant
2007-2009
Supported executive management in servicing the sales and marketing
needs providing all
routine office assistance in numerous cross-functional roles for one
of the nation's top ten
building firms.
. Orchestrated general administrative duties including faxing,
scanning, copying, filing, incoming phone calls, written
customer correspondence, ordering office supplies, and
processing incoming and outgoing mail
. Conducted ongoing research for competitor products and services
. Generated sales, marketing, and expense reports
. Managed preparations for special events such as VIP parties,
model openings, and broker events working directly with
advertising agency and catering company
. Maintained schedules of Sales Consultants and Assistants
. Trained sales staff on computer based prospect management system
. Received recognition for demonstrating the spirit of helping
others and "going the extra mile" when needed
Sales Consultant 1993-2007
Coordinated all sales activities for new home communities from initial
planning stages through grand opening and close-out.
. Successfully opened and managed eighteen new home communities
. Managed day-to-day sales activities which included qualifying
prospects, providing information on product features and
benefits, demonstrating model homes, securing contracts,
selecting options, coordinating closings, maintaining prospect
management system, generating sales reports, and follow-up on
prospects and clients
. Assisted clients in securing financing working closely with
mortgage company
. Trained, and developed Sales Assistants
. Planned and executed broker outreach events
. Skilled in dealing effectively with diverse clientele handling
100+ clients at any given time with a talent for resolving
client questions and concerns in a timely and courteous manner
. Consistently exceeded sales goals and maintained excellent
customer satisfaction scores
. Recognized industry wide for outstanding performance
PROFESSIONAL TRAINING
. Numerous sales training courses lead by recognized industry
professionals in new home sales.
. Corporate training programs included Foundations of Sales Success,
D.I.S.C. (personality traits),
and MAGIC (Making a Great Impression on the Customer).
SPECIAL AWARDS
. 2004-Chairman's Sales Leadership Award for $60 million in New Home
Sales
Presented by the National Association of Home Builders, National Sales
and Marketing Council
. 2001-Salesperson of the Year for the State of New Jersey
Presented by New Jersey Builders Association Sales and Marketing
Council
EDUCATION
. Yuba College, Woodland, CA A.S. Degree in Administration
Sciences
. Marietta College, Marietta, OH Major: Early Childhood
Education
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