Customer Service Sales

Alicia Rae Mincey

Current Address: **** ***** ********* **. **** Ridge, TN 37013

Cell: 865-***-**** Work: 615-***-**** E-Mail: ************@***.***

Education Associate of Science Degree in Accounting, Nashville State

Community College, Nashville, TN December, 2010

Summary Computer: 9x, XP, Excel; Word; PowerPoint; Front Page; Adobe

Software

of Skills Foreign Language: French

Financial First Tennessee Bank

Nolensville, Tennessee

Center Teller III-Part II

October 2007- Present

Banking

. Contributed to financial center customer service satisfaction

. Maintains acceptable levels of teller differences

. Maintains acceptable levels of average teller transactions

. Balances all credits and debits daily

. Identifies sales opportunities and makes referrals

. Assists with the day to day operations of the financial

center

. Contributed to financial center sales performance

Retail First Tennessee Bank

Knoxville, Tennessee

Banking Teller I March 2007-

October 2007

Support

. Processes customer transactions

. Maintains acceptable levels of teller differences

. Maintains acceptable levels of average teller transactions

. Balances all credits and debits daily

. Identifies sales opportunities and makes referrals

. Assists with the day to day operations of the Financial

Center

. Performs all other duties as assigned

Managerial Ingles Powell, Tennessee

Experience Bookkeeper and Front End Coordinator April 2005-July 2007

. Trains all new bookkeepers for region

. Responsible for reconciling all transactions for a $1.8M a

month store

. Maintains under the $1 margin of error for the nightly

reconciliation

. Coordinates the customer service department ensuring customer

satisfaction and dispute resolution

. Adjusts front-end labor as demand requires (i.e. when to send

staff on breaks)

. Makes all deposits and withdrawals to and from banking

institutions

Public Ingles Powell, Tennessee

Interface Cashier August 2003-April 2005

Experience ? Provided excellent customer service while attending to

customer purchases

. Consistently maintained well below the allowable $5 margin

for the day's transactions

. Performed the routine janitorial duties assigned to this

position

. Trained in multiple operation activities throughout the store

(i.e. the video dept.)

DJ's Answering Service Powell, Tennessee

Call Center Associate May 2002-August 2003

. Answered after-hour phone calls for local business

. Scheduled appointments for various medical professionals

. Provided data collection from clientele for multiple bonding

agencies

Awards 2008

. First Quarter Gold Level Individual Teller Customer Service

. Annual Gold Level Best Overall Teller in Middle Tennessee

2009

. Gold Level Best Overall Teller in Middle Tennessee

. Gold Level Individual Best Customer Service in Middle

Tennessee

2010

. Gold Level Best Overall Teller in Middle Tennessee

References Available Upon Request

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