Customer Service Representative
Resume:
Clara Faria
WPAFB, OH *****
abjpab@r.postjobfree.com
Objective: To acquire a position with a well established company.
Abilities: Over 14 years of customer service. Excellent written and verbal
communication skills, with an eye for detail. Productive in a high volume,
high stress, environment. Bilingual English/Spanish rep.
Employment History:
2009 - 2010 Fairborn City Schools, Fairborn, Oh
2006 -2008 People's First Community Bank, Panama City, FL
1022 W 23rd St. Panama City, FL 32405 850-***-****
Customer Service Rep (Bilingual )
Collaborated with various departments in developing sales to bank members
for many different products.
Answered inbound calls in support of customer needs. Conveyed in a
reassuring manner step by step instructions to resolve any issues customer
may have. Worked as a Representative in the Call center department to
ensure customers where given assistance with their accounts. Assisted in
the development of the banks customer relationship management system.
2002 - 2005 Wal-Mart, Layton, UT
745 West Hill Field Road, Layton UT 84041 801-***-****
Customer Service Representative / Cashier
Dealt with a diverse customer population, Handling all cash and credit
card transactions in store environment.
Accurately managed a cash draw in related customer service areas.
1999 - 2001 Blockbuster Video, North Miami Beach, FL
315 NE 167th St., North Miami Bch, FL 33162 305-***-****
Customer Service Representative / Cashier / Ass Mgr
Dealt with a diverse customer population, Handling all cash and credit
card transactions in store environment. Balanced cash draw at close of
shift. Frequently closed store and secured building. One of only two
cashier's who held a building key. Handled all transactions, both in person
and via telephone.
Successfully managed high volume sales. Handled customer inquiries and
solved problems.
1993 - 2002 Publix Supermarket, North Miami Beach, FL
850 N Miami Beach Blvd, North Miami Bch, FL 305-***-****
Customer Service Representative / Cashier
Dealt with a diverse customer population. Handling all cash and credit
card transactions in store environment.
Accurately managed a cash draw in related customer service areas.
Education
AIB course in Principles of Banking 2008
Satellite Academy High School 1993
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